Experience Required 1 - 20 years

Minimum Education Required High School Diploma/G.E.D.

Compensation $7.25 / hourly

Hours Per Week 20

Number Of Positions 1

Work Schedule and Shift Requirements First (Day)

Job Description Back

Restaurant & Retail Supervisor - Part Time

1951

Simpsonville, Kentucky, United States

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Location

Simpsonville, Kentucky, United States

Employment Type

Regular

Our Company/Job Summary

Immediate openings, ability to start in days!!

Starting Pay - $18.00/hr + Tips!

Holiday Pay - 1.5x pay for worked holidays!

Free Sundae or shake on every Shift!!

Employee Discount - 50% off everything!

Quarterly Bonus opportunity!!

Store Hours - Friday-Monday 11:00am - 7:00pm, Tuesday-Thursday 12:00pm - 8:00pm

Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Restaurant/Retail Associate - this position will perform all restaurant and retail duties.

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company.

The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.

Scope of Responsibilities

Store Management

Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response

Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism

Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll

Restaurant and Retail Operations

Effectively prioritizes daily store activities under the direction of the general manager

Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed

Serves a principal point of contact with Corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves

Upholds the values of exemplary customer service by modeling behavior and leadership

Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service

Responds in a timely manner to all escalated customer service issues

Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed

Properly uses MICROS system and its functionality

People Management

Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments

Develops Chocolateers using coaching, mentoring, and empowerment practices

Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager

Serves as a general resource and role m odel for Chocolateers

Specific Knowledge & Skills

Specific Knowledge and Skills

Clear, professional, and effective oral and written communication

Team-building skills of empathy, rapport-building, delegation, and empowerment

Ability to manage time effectively and be self-directed under minimal supervision

Ability to conduct evidence-based business forecasting for sales and resource needs

Familiarity with point of sale systems, such as MICROS

Knowledge of restaurant or retail management techniques

Education and Work Experience

High school diploma or GED preferred

One or more years of related experience in a fast-paced restaurant or retail environment with six or more months as a supervisor preferred

Working Conditions

Rare to Occasional ability to lift and carry up to 50 pounds

Ability to travel to various locations across the country

Ghirardelli is an equal opportunity employer and considers all qualified applicants for employment without regard to r ace, color, national origin, r eligion, s ex, s exual orientation, gender identity, disability, age, veteran status, or any other classification protected by state, local or federal law.

Job Type Part time

Benefits Offered Not specified

Veteran Preference No

Place of Work

On-site

Requisition ID

5001186322200

Ghirardelli Chocolate Company

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