Title

IT BUSINESS SERVICES AND PROJECT MANAGER

Union

APPOINTED

Full-Time/Part-Time

Full-Time

Open Date

4/29/2025

Closed Date

CONTINUOUS UNTIL FILLED

Location

Administration Building - Information Technology

Description

Annual Salary: $42.0995 Hourly ($87,567)

DESIRED QUALIFICATIONS:

Bachelor's degree (Master's preferred), in the field of computer science, information sciences or a related field;

-AND-

Three (3) years' experience with Microsoft Project or other Project Management Software; Three (3) years' experience in IT Project Management; Three (3) years' experience in Business Requirements Definition; Three (3) years' experience in IT Service Desk functions; Three (3) years' experience with managing information systems application and user security; Three (3) years' experience with application system integrations/engineering/architecture.

One or more of the following certifications preferred: Current Project Management Certification -OR- Certified Information Systems Security Professional (CISSP).

PREFERRED EXPERIENCE: Three (3) years' experience in Supervision of IT application and user support teams.

JOB SUMMARY: Responsible for the overall planning and support of the business units leading of Information Technology projects and programs; works with customers to develop project scope of work documents and project plans; uses project management skills to manage project roles, identify resource requirements, meet training needs, define project deliverables, provide customer satisfaction and reporting structures, and to insure quality of projects; documents opportunities to integrate systems and resources to fulfill business requirements; ensures effective communications and relationships between customers and the IT Department are maintained; must be available to respond 24x7 to address systems issues or support business functions when required; works under the supervision of the Chief Information Officer or designated staff member.

ESSENTIAL JOB DUTIES AND FUNCTIONS:

Works with appropriate customers to identify and coordinate new Information Technology system developments and/or enhancements.

Manage the daily support of customer issues and ensure customer satisfaction.

Works with customers to develop project documentation including scope of work, project plans that include an analysis of benefit, cost, work schedule and any related risks.

Assigns, schedules, trains, reviews and monitors IT support activities and project work to ensure that progress is within expected guidelines and is completed on time and within budget.

Mentors and provides expertise to assigned team members.

Identifies, tracks, monitors and communicates issues, scope changes, variances and contingencies that may arise during the implementation of Information Technology activities and facilitates amicable solution

Genesee County Human Resources and Labor Relations

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