VETERANS PREFERENCE

NOTE:

The current Account Manager opening in Miami is a highly operational role focused on managing airline customer relationships, supporting daily operations, resolving issues in real time, and serving as a liaison between customers and internal teams.

While airline industry experience is preferred, the hiring manager is placing a stronger emphasis on communication skills, operational awareness, problem-solving ability, teamwork, adaptability, and overall cultural fit.

The position is an onsite Miami-based role with a salary range of approximately $60,000-$70,000, with no relocation assistance currently available.

Were looking for motivated, engaged people to help make everyones journeys better.

Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as a liaison between the airline customer and the Gate Gourmet operational unit.

Benefits

Paid time off

401k, with company match

Company sponsored life insurance

Medical, dental, vision plans

Voluntary short-term/long-term disability insurance

Voluntary life, accident, and hospital plans

Employee Assistance Program

Commuter benefits

Employee Discounts

Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations

Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.

Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.

Ensures supply chain/purchasing has current up to date data and

support purchasing requirements.

Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.

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Gate Gourmet

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