Job Description

Garland Resort is looking for a part time Front Desk Associate.

Duties and Requirements of the Job:

Greet guests and patrons as they arrive

Ask if guests have a prior booking

Manage the registration process

Ask for identification and ensure that the provided credentials are accurate

Handle guest check-ins and check-outs appropriately

Operate hotel switchboard, take calls and provide information and transfer calls

Manage accurate accounting of all rooms

Provide guests with room keys and call for bellboys

Take reservations over the telephone, through emails and in person

Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions

Compute bills and take payments

Provide guests with directions around the hotel

Contact housekeeping and maintenance departments when a problem is reported

Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Complete any tasks assigned by lead, supervisor or manager.

Personal Skills and Characteristics Required to Perform the Duties of the Job:

Maintain a professional manner for both our internal and external customers.

Knowledge and use of proper phone etiquette.

Proficient in Windows computer applications.

Must have good organizational skills

Physical Requirements to Perform the Duties of the Job:

Must be able to stand /walk 6 hours daily

Licensing, Education and/or Other Special Certification(s) Required:

High School Diploma or General Equivalency Diploma (GED).

Supervisory experience.

At least 2 years of experience in the Conference Services/hospitality industry preferred.

Garland Lodge and Golf Resort

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