Customer Service Representative

**Francis Lofts & Bunks, Versailles, OH

Apply: Indeed.com**

Thousands of people visit our sites each day looking for premium adult bunk and loft beds. As our first dedicated, in-office Customer Service Representative, you'll answer calls and chats, solve order issues, and make sure every customer leaves happy. You'll sit in our Versailles office and partner closely with production, shipping, and sales to keep the experience smooth from click to delivery.

Key Responsibilities

Field inbound calls, chats, and emails; answer product questions and resolve issues

Own the order lifecycle: changes, tracking, returns, and replacements

Log every interaction in the CRM with clear notes

Coordinate with production and manage shipping logistics.

Spot recurring pain points and suggest process or FAQ updates

Make occasional outbound courtesy or follow-up calls

Maintain up-to-date product knowledge

Requirements

2+ years in customer service (e-commerce or furniture a plus)

Proven excellence on phone and live chat

Strong written grammar and tone control

Familiar with help-desk / CRM tools (Zendesk, HubSpot, Gorgias, etc.)

Calm under pressure; able to juggle multiple conversations

Benefits

Estimated pay: $50K-$75K per year depending on experience

Performance-based annual bonus

Health, Dental, Vision: 100% employee premium paid, 50% for dependents

Paid holidays and flexible PTO

Francis Lofts & Bunks

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Customer Service Representative