Purpose:

Recovers monies owed to the credit union including payments on delinquent loans, bankruptcies, charged off loans, repossessions and negative share balances. Ensures all contacts with members are professional and in compliance with policies, procedures, laws and regulations.

Primary Duties and Responsibilities:

Handles all phases of bankruptcy accounts, including filing proof of claims and communications with attorneys and trustees. Follow up with bankruptcy court as needed.

Files for legal action to include small claims and probated estates. Attends small claims court when assigned.

Files claims with various providers on repossessed vehicles to include physical damage, skip claims and return of premium.

Works with insurance companies and members to resolve total loss claims, deficiency balances, and recovery of any funds due (including premiums) to the credit union.

Works open and closed accounts as assigned, maintains a work record of progress for internal review and follow-up.

Makes recommendations after discussing members financial situation on how best to resolve delinquent accounts, i.e., workout loans, extensions, legal.

Generates collection letters and notices, using templates. Ensures all newly drafted letters are approved by management.

Contacts delinquent accounts through phone calls, email (when permitted) and records conversation in Keystone, and processes payments.

Backs up co-workers to ensure logging and posting of payments to loans that are charged-off, share to loan transfers and prepares vouchers when necessary.

Helps to oversee E-Oscar to handle members credit bureau disputes.

Prepares certified mailings and assures return receipt of such mailings is maintained.

At the direction of management, works with collection agency partners on assignments and administrative duties to facilitate recoveries.

Assists with all aspects of repossession of collateral including preparing all forms of documentation to clear titles, communication with recovery agents, sales, documenting expenses, requisition of expense checks and reporting.

Other Duties and Responsibilities:

Places copies of all communications in FastDocs.

Files any Collection Department forms or papers as may be necessary.

Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering and Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy.

Fort Bragg Federal Credit Union

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Collector II