Essential Functions

Handling of incoming phone calls for pricing, lead times, expediting, literature, data sheets, etc.

Processing of incoming orders and quote requests through our ERP system

Handle requests and provide support, which can include

Creation and maintenance of quotations

Processing and expediting customer orders, verification of confirming orders

Satisfying customer requests for literature, sales samples and technical information

Communication to outside sales team for opportunities deserving additional attention

Creation of purchase orders for drop ships, rush or special orders, entered on vendor websites, when required

Customer Service Support
Filing, record keeping and database clean-up/maintenance

Assist in the resolution of AR/AP discrepancy issues

Assist with Product Integration Group order entry

Qualifications

Required Education: High school or equivalent

Strong communication skills (both verbal and written)

Ability to multi-task and familiarity with general office duties

Knowledge of Excel, Word, and Outlook

Experience with Prophet 21 ERP system a plus

Customer service experience is required with a positive attitude

monarch

FCG-L

LI-NP1

flowcontrolgroup #manycompaniesoneteam

Monarch Automation operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications. Why Build a Career with Us? Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies. Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses. Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact. Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics. Equal Opportunity Employer

monarch

FCG-L

LI-NP1

flowcontrolgroup #manycompaniesoneteam

Flow Control Group

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Customer Service Representative