Branch Banking Client Consultant II Licensed

Branch Banking Client Consultant II - Licensed provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals. This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.

JOB RESPONSIBILITIES

Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.

Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met.

Risk Management: Execute all sales, service, and banking transactions accurately and compliantly. Strives for no controllable losses.

ADDITIONAL ACCOUNTABILITIES

Performs more moderately complex special projects, and additional duties and responsibilities as required.

Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients financial goals and objectives, leveraging phone, and in-person appointments.

JOB REQUIREMENTS

Required Qualifications:

Minimum experience required: 4 5 years customer service and sales experience, including in the financial Services industry.

Ability to train and mentor others, including products and platform procedures.

Life and Health Insurance Licenses (required within the first 90 days in role. Failure to pass exam/or no attempt to take exam will result in removal from LBE program).

FINRA Security Industry Essentials (SIE) (required within 90 days of passing the Life and Health Insurance exam. Failure to pass exam/or no attempt to take exam will result in removal from LBE program).

FINRA License Series 6 (required within 90 days of passing Security Industry Essentials exam. Failure to pass exam/or no attempt to take exam will result in removal from LBE program).

FINRA License Series 63 or Series 66 (required within 90 days of passing the Series 6 exam).

Preferred Qualifications:

Experience in financial services industry preferred.

Experience with using and demonstrating digital products and self-service technologies.

Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.

Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.

Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

$18.34 - $27.68

Flagstar Bank N.A.

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