Job Descriptions:

Manage the service, sales, and operations to achieve the strategic goals and growth of the branch in coordination with the Branch Manager.

$500 Signing Bonus Offered

Required Experience:

Leadership:

Manage the customer service and experience of the banking office. Sets the tone and expectations of delivering exceptional service to clients through example, and coaches branch personnel accordingly.

Direct all operational aspects of the branch according to established policies and procedures and ensures the branch is compliant and prepared to pass regularly performed audits.

Assist Branch Manager in interviewing and hiring branch personnel and assists in performance evaluations, advancements, and terminations of branch employees.

Branch Operations:

Ensure the branch is in compliance with all bank policies, procedures, and safety standards.

Train and educate branch employees on job functions, policies, procedures, operations, etc.

Perform teller and banker duties as needed to include, but not limited to processing transactions, opening accounts, processing and closing loans, etc.

Use discretion to provide approvals and overrides within established authority.

Customer Service:

Resolve and responds to complex client service issues, complaints, and escalated questions.

Establish, expand, and maintain strong customer relationships by providing exceptional personalized customer service focused on the needs of each customer.

Perform outbound customer service, sales, and follow-up calls by phone and/or email.

Proactively engage with customers in person, by phone, and through email.

Maintain a friendly and respective demeanor by greeting customers and providing service with a smile.

Other Duties:

May support the Branch Manager in community development and provides service and support to local charities, chambers, and business partners.

Partner and engage with internal business partners.

Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act.

Become a Notary Public.

Keyword: bank experience, cash handling, customer service

From: First Utah Bank

First Utah bank

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