Overview

About First Coast Security We are a leading provider of security for a wide variety of companies. People from all experience levels are encouraged to apply!

With a culture of recognition and reputation for world-class security, First Coast Security Services is an elite security company that is operating across the United States! Our passion lies in protecting each customer's best interests - whatever, wherever, and whoever that may be. Our Unarmed Security Officers provide world-class services, they represent highly trained professionals who are inspired to serve at their utmost potential. We ensure this by recruiting, training, and retaining officers who share our commitment to excellence.

FCS has had the privilege of partnering with customers in the commercial, residential, and government sectors around the country for more than 20 years. The company has grown tremendously by adhering to its core values of excellence, courage, integrity, and professionalism. FCS is a licensed security agency in multiple states across the country. Start your journey as an Unarmed Security today! Job Skills / Requirements

The Account Manager is accountable for the day-to-day operations of an assigned contract or account. Including training, disciplinary action and suspensions, coaching, correct payroll, and scheduling. They build and maintain the relationship with the assigned client or customer of their account. PRIMARY DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Ensure all required reporting and contract compliance requirements are met

Assure regular communication of issues or concerns with client

Handle any escalated security issues or emergency situations appropriately

Communicate staffing needs to the assigned recruiter and Regional Director of Operations

Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, evaluations and recognition)

Ensure all normal shits and events are scheduled

Responsible for the response to all incidents that occur at any of the assigned sites and available for on-call incidents that need attention

Effectively communicate with all assigned FCS personnel for life of tenure. This includes introduction and training from hire to communicating performance concerns that lead to suspension and termination

Assure that employee grievances are heard and resolved (with help from HR team) and that personnel files are updated accurately and timely (change of status forms, employee rosters)

Assures communication of policies, company announcements and job openings is received and understood by all personnel

Meet all contractual scheduled hours with a minimum of unbilled overtime

Coordinate and conduct OTJ site specific training

Ensure employees understand, read and know how to locate post assigned orders

Manage uniforms, equipment and vehicles assigned to account

Take a proactive approach in communicating with client and meeting their needs. Listen to issues, provide expertise and possible solutions. Ensure overall satisfaction

Utilize WinTeam for scheduling, billing and to produce reports (Scheduling Activity, invoice aging, compliance)

Performs separation and termination processes of all assigned personnel

Enforce FCS polices and procedures outlined in handbook and policy manual

Create, maintain, and enhance a positive work environment

Understand and communicate the FCS mission and embed it in site culture

Attend all scheduled meetings for additional training and updates provided by Sr Leadership

Provide timely and specific coaching and recognition

Education Requirements (Any) High School Diploma or GED Associates Degree Bachelors Degree Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Short Term Disability, Long Term Disability, 401K/403b Plan

First Coast Security is an Equal Opportunity / Affirmative Action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.

First Coast Security Services

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Account Manager - Unarmed Security