JOB RESPONSIBILITIES:

Provide timely and courteous customer service.

Process customer transactions in a professional, accurate, and

efficient manner.

Exemplify FCCB\'s standard of delivering exceptional customer

service every time.

Assess customer\'s financial needs and suggest Bank services and

products.

Actively participate in and promote the Bank\'s sales culture and

referral programs.

Maintain daily transactions and balances, research outages, and

balance the cash drawer in an accurate and timely manner.

Follow proper procedures and complete tasks in compliance with

banking regulations.

Identify customer needs and develop solutions to exceed customer

goals and expectations.

Constructively interact with co-workers.

There are four levels within the Universal Associate role. The Universal Associate I:

Processes transactions and handles cash, vault, ATM

responsibilities, etc. as outlined above.

Opens and maintains deposit accounts for consumers and businesses.

Completes all necessary maintenance on customer accounts.

HOURS will average approximately 32-34 hours per week. This position is budgeted for 1,745 hours per year.

First Citizens Community Bank

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