We are looking for an experienced Sales Operations Manager to help us drive our growth, manage sales operations and identify new opportunities for our business. To excel in this role you should be a highly resourceful, detail-oriented, and driven individual with great organizational and communication skills. This role will be interacting directly with the Director of Sales on a daily basis.

This is a part-time contract role providing coverage while our Sales Operations Manager is on maternity leave. The initial contract is expected to last 3-5 months. Weekly hours will vary depending on lead flow and sales activity (~20-40 hours per week). There may be potential to extend or evolve the role based on company needs and performance.

This is a remote position. All applicants must be available to work between 9 a.m. - 1 p.m. EST (more overlap with 9 a.m. - 5 p.m. EST is even better, if possible!).

Your main responsibilities will include:

Managing day-to-day operations of the sales team

Supporting the sales team in meeting their goals

Managing and keeping track of KPIs and metrics

Tracking performance and sales metrics within a CRM (Pipedrive), and managing our CRM and supporting systems

Managing workflow automation

Identifying qualified leads from digital campaigns, conferences, referrals, and tradeshows, and cold calling/setting up meetings with qualified prospects

Ensuring all sales prospects are properly nurtured

Maintaining a strong sense of pace and urgency to ensure work is completed on time

Tools we use:

Pipedrive

Apollo.io

Slack

Asana

Google Suite

AI Tools (ChatGPT/Gemini)

Required Qualifications :

Bachelor's degree or equivalent experience

A minimum of 2-3 years of relevant work experience

Fluent verbal and written English

Experience with working in CRMs, preferably Pipedrive

Demonstrated project management experience

Excellent written, verbal and interpersonal communication skills

Strong data analysis skills

Experienced in workflow automation management

Well-organized and detail-oriented

Tech-savvy

Spark points for:

Experience working for a digital marketing agency

Experience working with startups

Experience supporting/implementing ABM outreach

Demonstrated knowledge of SEO

Remote work experience

To excel in this role, you should be:

A confident communicator, who understands how to effectively tailor messaging and articulate value on the phone, or over email.

A self-starter who takes charge

Capable of tailoring pitches for each lead and conversing without a script

Able to quickly develop an understanding of Fire&Spark's services and its unique value add in the SEO agency space

If this is something that sparks your interest, we are looking forward to seeing your application!

Fire&Spark

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Sales Operations Manager