This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13345188

POSITION SUMMARY:\ Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Demonstrates consultative behaviors to ensure friendly, polite,

expert service is delivered to all customers

Evaluates the efficiency and productivity of team members in

creating positive customer experiences

If necessary, resolves customer disputes and complaints to ensure

timely resolution and customer satisfaction

Creates a customer focused environment in all areas of the store

(production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment

Establishes and manages a process for customer flow in the store to

improve service experience ensuring customers needs are met quickly and quality products are delivered

Provides training and development of team members on assigned shifts

by monitoring goals and providing feedback

Interviews job applicants, complies with all company hiring policies

and assists Store Manager with the hiring of team members

Coaches, counsels and provides feedback to team members on their

performance and to ensure adherence to company policies and standards

Maintains communication with the Store Lead Consultant and/or

production team to ensure deadlines are met and quality checks are being performed

Oversees shipping related services and activities

Responsible for communication with the Store Manager and team

members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives

Complies with and enforces FedEx Office established policies and

procedures and maintains an environment of controls

Assists Store Manager in review and transmission of payroll and

daily close out of POS

Performs all other administrative duties as needed or requested

including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls

All other duties as needed or required

FedEx Freight, Inc

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