Position Overview

FandM Trust is seeking an experienced and service-driven

Senior Financial Services Representativeto join our

West Washington Street Officein Hagerstown, MD. This role serves as a key operational and customer-facing leader within the branch, supporting daily office functions while delivering high-quality financial solutions to customers.

The Senior FSR combines hands-on transactional responsibilities with mentorship and operational oversight, helping ensure the branch runs efficiently while maintaining a strong focus on relationship-building and service excellence.

This is a

full-time position, typically working approximately

40 hours per week, with access to a comprehensive benefits package and opportunities for professional growth.

What You'll Do

As a Senior Financial Services Representative, you will:

Support and coordinate daily branch operations to ensure smooth customer service delivery

Perform a wide variety of financial transactions with a high level of accuracy and confidentiality

Build relationships with customers by identifying needs and recommending appropriate products and services

Open and service consumer deposit accounts and support business account openings as needed

Act as a trusted resource for customers, team members, and branch leadership

Maintain compliance with bank policies, procedures, and regulatory requirements

Lead by example when it comes to professionalism, teamwork, and service standards

What We're Looking For

The ideal candidate will bring both technical skill and a customer-first mindset. Key qualifications include:

High school diploma or equivalent required

Previous experience in a financial services or customer-facing banking role preferred

Strong communication skills and confidence discussing financial solutions

Ability to balance multiple priorities in a fast-paced environment

Detail-oriented with strong organizational skills

Professional, courteous, and team-oriented approach

Willingness to learn, grow, and adapt as part of an evolving banking environment

Why FandM Trust?

We're committed to supporting our employees both professionally and personally. Our benefits include:

Medical, dental, and vision coverage

Paid time off available immediately, plus

11 paid bank holidays each year

401(k) retirement plan with

up to 6% employer match

Wellness and employee assistance programs

Employer-paid life insurance, short-term disability, and long-term disability

Educational assistance and ongoing training opportunities

Clear paths for advancement within the organization

Similar Roles You May Know

At other financial institutions, this position may be known as:

Head Teller, Lead Universal Banker, Branch Operations Lead, Personal Banker, Relationship Banker, Universal Banker, Branch Banker, Retail Banker, or Customer Service Representative.

FandM Trust is an Equal Opportunity Employer - Disability/Vet

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://fmtrust.applicantpro.com/jobs/

FARMERS & MERCHANTS TRUST COMPANY OF CHAMBERSBURG

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