This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13428805

Title: Customer Service Representative

Supervisor:

Working Hours: Part time and/or full time

JOB SUMMARY:

To support sales goals of Farmers as communicated from the Agent to meet short and long-term goals for agency growth. This will include, but is not limited to; new business, cross-selling opportunities, customer service retention, and profit goals.

Responsibilities regularly performed:

Answering phone in a courteous manner

Aids in preparing annual review appointments

Cross-selling products through pivoting

Continual follow up on X dates (renewal dates) to set new prospect

appointments

Utilizing APEX system continually to update policy and database

information

Prepare thank you/welcome mailers for new households

Review cancellations and renewals on a weekly basis

Maintaining files on all new business accounts

Skills and Qualifications:

Professional demeanor (in person and over the phone)

Customer service skills

Excellent verbal and written skills

Great Time management and prioritizing skills

Must be dependable and take initiative

Reliability

Self-Driven

Intermediate computer skills

Social media savvy a PLUS

Special training/licensing:

Obtain Property & Casualty License and Life & Health License

Send Resume:

Farmers Insurance Gutierrez Agency

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