We are seeking a Senior Manager of Development and Construction to support Functional Inspired Training's (FIT) commitment to delivering exceptional, white glove service to our franchisees, fostering strong relationships and ensuring consistent, proactive support throughout the entire development and construction lifecycle. The Senior Manager, Development and Construction will act as a dedicated advisor and advocate for franchisees, providing personalized guidance and support from site selection through grand opening by building and maintaining strong, collaborative relationships, ensuring open communication and consistent levels of construction related support. This position will play a critical role in the development and maintenance of brand-standard architectural, design, and construction guidelines, ensuring consistency and quality across all locations and will provide expert consultation to franchisees on site-specific development needs. This role requires strategic thinking, proactive problem resolution, and a relationship focused approach supported by a passion for delivering exceptional service.

Franchisee Construction Coaching and White Glove Support:

Provide exceptional "white glove" service to franchisees throughout the entire franchise sales and pre-open process pertaining to design, development, and construction, offering personalized guidance and support from initial planning to final studio opening.

Enhance existing, develop new, and consistently deliver comprehensive construction coaching programs, empowering franchisees with the knowledge and tools necessary for successful project execution.

Serve as a dedicated point of contact for franchisees, addressing their concerns promptly and proactively, and ensuring a seamless and positive construction experience.

Foster strong relationships with franchisees through regular communication, empathy, and a commitment to their success.

Anticipate franchisee needs and provide proactive solutions.

Establish and enforce project management processes to assist franchisees in achieving on-time and on-budget build outs with consistent adherence to the highest quality system standards.

Provide expert guidance and support to franchisees, empowering them to navigate the construction process with confidence.

Standards and Innovation:

Ensure strict compliance with all franchise system design, engineering, and development standards, while maintaining a culture of continuous improvement.

Introduce and implement new construction technologies and methodologies as may be applicable in partnership with senior leadership.

Architectural and Design Consultation:

Offer guidance and support to franchisees on site-specific architectural and design considerations.

Review franchisee-submitted architectural plans and provide feedback to ensure compliance with brand standards and building codes, and aid and assist with the production of those floor plans prior to formal submission.

Assist franchisees with the selection of appropriate design elements and materials.

Project Management, Documentation, and Stakeholder Communication:

Lead the planning and execution of support processes for multiple studio construction projects simultaneously, demonstrating exceptional organizational and prioritization skills.

Establish clear project goals, timelines, and deliverables, and communicate effectively with all internal and external stakeholders through regular updates and meetings.

Proactively address potential issues and provide solutions.

Consistently maintain documentation of all ongoing studio construction projects and communications with franchisees within company CRMs, project management tools, and other relevant software platforms.

Team Collaboration, Culture, and Vendor Management:

Effectively support internal teams and vendor project teams, including contractors, engineers, and architects, fostering a collaborative, customer centric, and high performance environment.

Develop and maintain strong relationships with external preferred partners, including commercial brokers, real estate platform teams, contractors, architects, engineers, and other industry professionals.

Provide support to franchisees' floor plan design, contract negotiations, budgeting, and bid related to design, engineering, and construction.

Continuously oversee the procurement of materials and equipment and preferred partner relationships, ensuring timely delivery and optimal utilization across the franchise network, as may be applicable.

Lead a culture of excellence, teamwork, and accountability within the Operations Team.

Collaborate with cross-functional global teams and divisional leadership to achieve business objectives.

Drive improvement in the real estate, construction, and onboarding platforms.

Cultivate strong relationships with franchisees, fostering a spirit of partnership and mutual success.

Lead by example, promoting a positive and supportive work environment.

Risk Management and Process Improvement:

Proactively identify potential risks and develop mitigation strategies related to site specific construction issues to ensure franchisee success.

Evaluate construction related internal and external processes and implement innovative solutions to enhance efficiency and productivity.

Implement lessons learned from completed projects to continuously refine and improve future initiatives.

Global Onboarding and Support:

Continuously develop and support effective global studio onboarding and franchisee support policies and procedures in partnership with senior leadership and the global onboarding and support teams.

Partner with and support teammates and other HQ business units to facilitate seamless franchise sales, site selection, and studio openings.

Identify and implement systems, tools, and resources to streamline onboarding processes.

Requirements

Minimum 6 years prior related experience required.

Experience in a multi-jurisdictional business; prior franchise business experience is preferred.

Bachelor's degree required, focus in construction management, architecture, engineering, or a related field is strongly preferred.

Strong retail project management, construction, development, and design background.

Demonstrated success in managing multiple projects simultaneously, from initial concept and design through to final completion and handover.

Expertise in contract negotiation, vendor management, and quality control.

Knowledge of lease negotiation and tenant improvement processes.

Strong understanding of architectural and engineering principles.

Prior experience researching and interpreting building codes and regulations.

Experience collaborating with architects, designers, and engineers to develop, enhance, and translate brand design concepts into detailed construction documents.

Experience reviewing and approving construction drawings, specifications, and shop drawings.

Experience administering and managing projects within CRMs, project management tools, and other relevant software platforms. Experience using HubSpot preferred.

In-depth knowledge of construction materials, methods, and equipment.

Familiarity with HVAC, plumbing, electrical, and other building systems.

Strategic thinker with the ability to quickly adapt to a fast-paced environment.

Benefits

Exceptional Medical, Vision and Dental benefits

Competitive salary, based on experience

401(k)

Flexible, Unlimited PTO

Casual dress and laid-back work environment

Fun, fitness and health orientated environment

F45 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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