Clinic & Software Operations Manager

Location: Columbus, Ohio Reports to: Medical Director / CEO Status: Full-time

About ExerciseNow VitalPath Clinic

ExerciseNow VitalPath Clinic is a forward-thinking, physician-led medical practice located in Columbus, Ohio. We provide a unique blend of sports medicine, primary care, integrative, and functional medicine to help individuals of all ages achieve optimal health and vitality. Our mission is to empower health through movement, nutrition, and innovative care.

At the heart of our innovation is the ExerciseNow platform---a proprietary, EMR-integrated software system designed to enhance clinical workflows, improve patient outcomes, and support personalized care. The platform enables healthcare providers to prescribe exercise and nutrition plans, manage return-to-play protocols, and monitor chronic conditions through Remote Therapeutic Monitoring (RTM). The software is used internally and licensed externally to clinics nationwide.

We are looking for a Clinic & Software Operations Manager to lead our clinic's day-to-day operations while playing a key role in the implementation and success of our software platform.

Key Responsibilities

Clinic Operations Management

Manage daily clinical and administrative operations to ensure high-quality, patient-centered care.

Oversee appointment scheduling, patient flow, and front-desk activities.

Supervise clinic staff (medical assistants, front desk, NPs/PAs), including hiring, onboarding, scheduling, and performance evaluation.

Ensure compliance with HIPAA, OSHA, CLIA, and other healthcare regulations.

Manage supply chain, vendor relations, and inventory of medical and office supplies.

Financial & Administrative Support

Assist with clinic budgeting, payroll coordination, and expense tracking.

Support billing and insurance claim workflows in collaboration with billing partners.

Maintain operational metrics and generate performance reports for leadership.

Patient Experience & Service Quality

Serve as a liaison for patient inquiries, complaints, and service recovery.

Implement systems to measure and improve patient satisfaction.

Reduce no-show rates and improve overall patient retention.

ExerciseNow Software Operations & Integration

Internal Software Implementation

Lead onboarding and training of staff on the ExerciseNow platform.

Ensure successful integration of software tools into clinic workflows, including:

Digital exercise and diet prescriptions

Educational handouts

Concussion checklists

Return-to-Play and RTM programs

Monitor usage and resolve issues in coordination with the software support team.

Software Expansion Support

Act as a "super-user" and internal product champion.

Help onboard external clinics using the platform and support client success initiatives.

Provide user feedback to the development team for platform enhancements.

Qualifications

Bachelor's degree in Healthcare Administration, Business, Computer Systems Engineering, or a related field (Master's preferred).

Minimum 3 years' experience managing outpatient or primary care clini

ExerciseNow VitalPath Clinic

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Clinic & Software Operations Manager