Reference #: R16265 We are seeking an experienced Manager, Order Management and Import/Export to join our team in Bristol, Pennsylvania (USA). In this role, you will oversee the entire order management process-from order entry to final delivery-while leading a high-performing team to ensure accuracy, efficiency, and on-time fulfillment. Your leadership will drive operational excellence, compliance, and customer satisfaction, supporting Clario's continued growth.

What We Offer

Competitive compensation

Medical, dental, and vision insurance starting Day 1 of employment

Flexible work schedules

Attractive PTO plan

Engaging employee programs

What You'll Be Doing

Lead, mentor, and develop the Order Management and Import/Export team to achieve departmental and organizational goals.

Oversee the full order-to-delivery cycle, ensuring accuracy, timeliness, and quality at each stage.

Collaborate cross-functionally with Project Management, Production, Warehousing, and Product Management to ensure smooth order fulfillment.

Manage import/export operations in compliance with international trade regulations.

Monitor and analyze KPIs to assess team performance and drive continuous improvement.

Identify and implement process improvements to enhance efficiency and customer satisfaction.

Serve as the primary point of escalation for order-related issues and customer concerns.

Ensure accurate preparation of import/export documentation and adherence to compliance standards.

What We Look For

Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

7+ years of experience in order management or related roles, with at least 3 years in a supervisory or managerial capacity.

Proven expertise in order processing systems, inventory management, and ERP platforms.

Strong knowledge of import/export documentation and regulatory compliance requirements.

Excellent leadership and team development skills, with a track record of driving high performance.

Outstanding organizational, problem-solving, and decision-making abilities.

Proficiency in Microsoft Office Suite and related business systems.

Exceptional communication and interpersonal skills, with the ability to collaborate effectively across functions.

Commitment to working full-time on-site at our Bristol, PA office, Monday through Friday, during standard business hours.

ERT is an equal opportunity employer and all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

ERT

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