This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12922769\ Description:

EVS is seeking a Tier 3 Service Desk Support Technician to join our team in support of a vital customer mission. This role helps deliver a standardized set of Enterprise IT (EIT) services across 187 U.S. Air Force bases, ensuring users experience a consistent and high-quality IT environment across all mission operations. The goal: shift the USAF\'s focus from network operations to mission readiness.

As a Tier 3 Service Desk Support Systems Administrator, you\'ll play a key role in the ongoing health and responsiveness of the enterprise. You\'ll monitor and coordinate operational activity, respond to issues with urgency and precision, and oversee the full lifecycle of incident resolution. You\'ll serve as the central point for network managementhandling monitoring, notifications, remediation, and case tracking.

Responsibilities

Deploy applications and updates in line with established criteria

Troubleshoot and resolve issues related to failed patches or

software conflicts

Perform high-level diagnostics for applications and their

interactions with OS platforms

Configure, manage, and resolve issues related to Active Directory

and Group Policy

Analyze operations and develop scripts to automate and improve daily

tasks

Provide operations and maintenance (O&M) support for servers,

workstations, and mobile devices

Troubleshoot user- and system-reported incidents

Collaborate with engineering teams to field technical solutions

Monitor service levels and provide SLA/SLR reports as required

Work with DAF enterprise and security teams to ensure compliance and

policy alignment

Communicate clearly and professionally with customers, stakeholders,

and internal teams

Requirements:

Required Qualifications

IAT Level II certification required, such as Security+

Experience testing, deploying, and troubleshooting Microsoft and

third-party software updates

Hands-on experience with automated patching solutions like WSUS,

SCCM, YUM, SolarWinds, etc. across Windows and Linux environments

Proficiency in managing Windows Servers and Workstations (mobile

device experience is a plus)

Experience working in a Department of Defense (DoD) environment

Familiarity with DISA STIGs (Security Technical Implementation

Guides)

Working knowledge of ITIL v4 principles and Agile Scrum

methodologies

Skilled in Microsoft Office applications (Excel, Word, Project,

Visio) and SharePoint

Bachelor\'s degree in computer science, Information Technology, or

related field

Active DoD Secret clearance

Minimum of 3 years of relevant experience

Strong verbal and written communication skills

Able to work independently and take initiative in resolving complex

problems\

Other Desired Certifications

Network+

ITIL Foundations

CCENT

\ \

\ \ Equal employment opportunity, including veterans and individuals with disabilities.\ \

PI277074886

Enhanced Veterans Solutions

Latest Jobs

Service Desk Technician - Tier 3