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E Cyclers of Idaho | eBay & Sales ManagerJob Description

EBAY & SALES MANAGER / LEAD

Job Description

Department

Sales & Revenue

Reports To

Owner / General Manager

Manages

Zone 6 Ready to Ship | eBay Account & Store | Local & Wholesale Sales Channels

Coordinates With

Operations Manager (throughput flow to Zone 6) | Zone 5 (item readiness) | Social Media/Marketing Manager (product promotion)

Classification

Non-Exempt / Hourly or Lead Stipend based on experience and volume

Document #

JD-SAL-001

Revision

1.0 | Effective Date: _\\\\\

Position Summary

The eBay & Sales Manager is the revenue engine of E Cyclers of Idaho\'s resale operation. This role owns every aspect of the selling process from receiving processed devices from Zone 5 to photographing, listing, pricing, fulfilling, and recording the final sale. The eBay & Sales Manager manages the Zone 6 team, sets and enforces the listing standard, develops local and wholesale sales relationships, and reports weekly to the owner on revenue performance by channel.

Why This Role Matters

Every hour a processed device sits unlisted is lost revenue. Every inaccurate listing is a future return. Every missed ship window is an eBay defect. This role is where all upstream effort sorting, testing, wiping, and prepping converts to actual income. The eBay & Sales Manager is accountable for the revenue that pays for the operation to exist.

Core Responsibilities

Zone 6 Management & Listing Operations

Supervise all Zone 6 Listing & Fulfillment Technicians assign daily listing and packing tasks, ensure the zone SOP is followed
Enforce the same-day listing standard: every item that arrives in Zone 6 with \'Processing Complete\' status is listed on eBay before end of shift
Verify that all listing entry requirements are met before any item is accepted from Zone 5: RS ticket status, test results, cosmetic grade, and wipe certificate (if applicable)
Review 10% of all new listings daily for accuracy spot-check device descriptions, specs, cosmetic grade, and pricing against current market comps
Maintain the photo station standard backdrop clean, lighting consistent, shot list followed on every item
Manage the Zone 6 inventory shelf items organized by category and grade; aging system enforced daily

eBay Account & Store Management
Own the E Cyclers of Idaho eBay seller account monitor account health metrics daily (defect rate, late shipment rate, feedback score)
Maintain a seller feedback score of 99%+ through accurate listings, fast shipping, and responsive buyer communication
Respond to all buyer questions within 24 hours escalate any claim, dispute, or data-related inquiry to the owner immediately
Manage all eBay returns: evaluate return reason, process appropriately, and flag any pattern of returns from a specific listing template to the team
Develop and maintain listing templates for the most common device categories update templates quarterly or when product @types change significantly
Monitor eBay policy updates and seller performance standard changes communicate relevant changes to Zone 6 technicians and the owner
Manage promoted listings and eBay advertising spend within owner-approved budget report ROI monthly

Pricing Strategy
Set pricing for all listed items based on eBay \'Sold\' listings never Active listings, which show ask price, not transaction price
Price to sell within 14 days as the target items not selling within 14 days should be reviewed for repricing
Implement the 30-day aging rule: after 30 days listed, reduce price by minimum 20% and add visual aging flag1. Escalate all items aged 45+ days to the owner with a disposition recommendation: reprice, lot sale, local sale, o

eCyclers of Idaho

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