JOB SUMMARY: This position acts as the initial contact for patients seeking our services and therefore is critical to the effective flow of daily services and overall entity productivity. In addition, this position will enhance patient/entity relations by providing an easily accessible, culturally sensitive way of obtaining information regarding services. ESSENTIAL FUNCTIONS:

Performs all other duties as assigned.

Does not use Spanish language skills in such a way as to create an uncomfortable work environment between bi-lingual and non-bilingual staff.

If bilingual, translates in Spanish between non-Spanish speaking staff and Spanish speaking patients as requested.

Serves as back-up to other clerical staff within the Business Office

Politely and effectively works with patients concerning the collection of past due balances

Clarifies instructions received as needed.

Gives instructions clearly and tactfully when necessary.

Does not make or receive excessive personal calls.

Uses proper telephone etiquette and promptly transfers calls, when appropriate to other ETCHSI personnel.

Ensures equipment is properly used and maintained and repots any mechanical issues in a timely manner.

Follows current Appointment Guidelines for scheduling and rescheduling of all ETCHSI patients

Schedules-Reschedules patient appointments appropriately and in a timely manner.

Effectively "checks" patient in for services and creates the initial service tracking ticket

Works with the patient to accurately complete all non-clinical consents and releases prior to releasing the patient for services

Updates demographic and insurance information at each visit to help insure compliance with data reporting and fiscal performance measure indicators

Completes initial demographic and insurance intake on all ETCHSI patients

Maintains the highest quality customer (patient) service skills in greeting all incoming patients who present for appointed or same day walk-in services

GENERAL ENTITY EXPECTATIONS OF STAFF MEMBERS: l. Maintains confidentiality of patients and provides services in a professional manner.

Completes Incident Reports within 24 hours of incident and turns them in to the Safety Officer.

Obtains annual TB test and attends Safety Recertification annually.

Uses appropriate body mechanics and follows safety procedures.

Familiar with and abides by OSHA Standards, Hazardous Materials, Universal Precautions, use of personal protective equipment, Evacuation, Fire, Disaster, and Safety Plans.

Adheres to regulatory agency requirements with respect to infectious disease and hazardous materials.

Assists in maintaining a safe, secure and aseptic environment for all patients and employees.

Takes initiative in resolving problems and conflicts.

Abides by ETCHSI attendance policy and established procedures for notification in case of absence.

Demonstrates a willingness to participate and follow through with special projects and committees.

Attends and participates in staff meetings.

Attends ETCHSI educational programs.

Receptive to guidance and constructive criticism.

Responsible for personal growth and professional development. Identifies and meets educational needs for self.

Follows appropriate chain of command.

Exhibits cleanliness and orderliness in personal and work habits.

Maintains professional and neat appearance with regular hygienic habits to prevent work place offensiveness.

Exhibits and promotes positive relationships by showing consideration and respect for patients, visitors, and other ETCHSI personnel along with being cheerful, courteous and responsive.

EDUCATION: High School diploma or equivalent EXPERIENCE: Previous medical office experience preferred. LICENSURE: None required. SKILLS: Requires frequent patient contact. Requires the ability to communicate effectively with a broad range of clients with varying cultural backgrounds. Strong organizational skills, the ability to accurately manage and explain detailed information, and the ability to do multiple tasks. Knowledge and understanding of the needs of the disadvantaged person and the community environment and resources available. Bilingual (English-Spanish) preferred. Requires the ability to distinguish letters or symbols. Requires the use of office equipment such as but not limited to computers, telephones, fax machines and copiers. TYPICAL PHYSICAL DEMANDS: Requires sitting, standing and walking for extensive periods of time. Requires frequent bending, stooping, or stretching. OSHA CLASSIFICATION: 11 FLSA CATEGORY: Non-exempt JOB CLASS: Office Clerical

EAST TEXAS COMMUNITY HEALTH

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