Description

This Mortgage Lending Representative is responsible for assisting multiple Mortgage Lending Consultants in their day-to-day job duties related to the mortgage loan process. The primary function of this role is to provide all administrative support that will allow the Mortgage Lending Consultant to enhance the member's experience.

What You'll Do:

Serve as an additional contact for mortgage loan questions through the mortgage loan process

Update member information on the mortgage application and reassess their mortgage preapproval status.

Prepare pre-approval or pre-qualification letter as needed

Maintain regular contact with members and obtain additional information for the file as needed

Follow up on preliminary documents paperwork including Initial Disclosure Request, Re-Disclosure Request, employment verification, financial documentation and other documents as needed

Servicing by phone or in person the need for answers to questions in costs, payments, programs, daily rates, points, scheduling appointments and etc.

Communicate figures and loan terms effectively at closings with buyers, sellers, real estate agents, and third party service providers such as attorneys and title companies.

Work closely with appropriate parties, including but not limited to area attorneys, realtors, insurance agents and others obtaining information

Proactively establish and maintain positive professional relationships with realtors, attorneys, etc. through networking, marketing tools, and community involvement

Utilize technology both to improve member experiences and maximize efficiencies

Recognize member and potential member needs and cross-sell and educate them on appropriate credit union services

Coordinate regular Realtor office visits and help promote our Realtor relationships

Other duties as assigned.

You'll Need:

Associate's degree in related field or equivalent experience

1+ years Mortgage industry experience, preferred

Current NMLS (National Mortgage Licensing System) registration or ability to obtain it.

Excellent interpersonal and communication skills to represent the credit union in a positive way when dealing with membership and other staff

Ability to demonstrate good decision-making techniques

Bilingual abilities in Spanish and English are a plus.

Qualifications

Skills

Preferred

Customer Service: Novice

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Preferred

Associates or better

Experience

Required

Mortgage/Lending Knowledge

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Dupaco Credit Union

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