youth25

Night Auditor

Monday - Friday. Open availability 11PM to 7 AM

Summary:

The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.

Essential Duties:

Balances and audits for accuracy room revenue, all room and tax charges, cashiers reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.

Completes and transmits daily management and accounting reports and supporting documents.

Prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines.

Maintain confidentiality of all guests and hotel information.

Exhibit attention to detail in order to ensure security of guest room access.

Manage guest requests, inquiries, and complaints promptly and completely.

Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service.

In the event of dissatisfaction, negotiate compromise in accordance to the Make it Right established guidelines.

Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner

Maintain complete knowledge at all times of all hotel features/services, hours of operation, room @types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift.

Reports all accidents and injuries in a timely manner.

Ensure work area is clean and clear debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.

Perform any other job-related duties as assigned.

High school diploma or equivalent required.

Preferred Qualifications:

College degree preferred.

Previous hotel Front Desk and Hilton brand experience is preferred.

Hilton On Q experience a plus.

Accounting background is preferred but not required.

Successful completion of a background check and drug screen are required for employment. (Due to the nature of the employer's business, company policy requires that candidates having criminal backgrounds will not be considered for employment.)

DoubleTree by Hilton

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