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I.T. Help Desk Technician

This position is responsible for providing superior customer support by resolving customer related technical software and hardware problems. The qualified individual will provide a variety of IT support services essential to the technical operation of the IT department.

Please note:

This job is based in Grand Rapids, MI and does require in-office work.

What DornerWorks has for you:

Diverse, engaging, collaborative and challenging work.

Continuous learning opportunities.

Competitive compensation and benefits from day one!

Healthy work/life balance. At DornerWorks' that is not just an empty slogan; it is one of our core values. Two of the ways you will experience this is:

Flexible schedule with the ability to build your schedule around our core hours of 10am-3pm.

Flex Fridays -- you want an extra 26 days off? Compressed work week, with the opportunity to take every other Friday off.

A collaborative team where you can work with other outstanding technical minds.

Organized social events, both onsite and virtual. We promise you'll have fun!

What you will be doing:

Responsible for diagnosing and/or resolving problems in response to customer reported incidents via our ticket system, escalating problems to other members of the IT department as appropriate.

Provide support to internal customers through the planning and set up of computers, monitors, and other technical products. Troubleshoot, install, remove, train or move, in response to customer requirements.

Ensure IT support ticketing system tracking and asset information is accurate.

Install and configure IT approved software applications; troubleshoot and maintain all IT approved customer hardware and software applications.

Support multi operating computer systems.

Monitor system and device utilization and develop system configurations for both new and existing equipment.

Support the development of IT documentation and update this documentation with new or revised information.

Evaluate usage patterns and incorporate customer feedback into suggestions to improve the functionality or performance of a given system.

Identify and break down problems using structured problem resolution approaches; and work with network specialists, applications developers, system administrators and security specialists to prevent recurring problems.

Conduct physical inventory as required of IT equipment throughout the facility.

Promulgate and assure conformance IT security policies and continual learning and understanding of CMMC framework.

Learn and assist with support of all Power Apps organizational tools.

What we need from you:

Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field is preferred. A high school diploma with relevant experience will also be considered.

Desire to continually learn and be a contributing member of the team.

Working knowledge of the Office 365 suite.

Experience with scripting and automation tools

Willingness and ability to be on-call on weekends approximately one time a month and rotating holiday on call.

Unrestricted right to work in the US without requiring sponsorship

Ability to operate a nerf gun and have positive and fun

DornerWorks

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I.T. Help Desk Technician