Position Available: Field Operations Manager - Autonomous Robots

Schedule: Full Time, Monday through Friday, must have 1st and 2nd shift availability.

Salary: $70,000 per year

Location: Based out of our Corporate Office in Flint, MI, but will be traveling to various locations throughout the United States.

Job Summary:

We are seeking a highly skilled and motivated Field Operations Manager -- Automation to oversee and support the deployment, performance, and continuous improvement of our autonomous robotic cleaning systems. This role combines hands-on technical responsibilities with operational leadership, ensuring efficient deployments, high equipment uptime, and consistent service delivery across all client locations. The ideal candidate will have a strong technical background, leadership capability, and a proactive approach to process development and problem-solving.

Key Responsibilities:

Deployment and Implementation:

Lead and participate in the setup, configuration, and deployment of robotic equipment at client locations

Develop and standardize deployment processes to ensure consistency and efficiency

Create and maintain deployment documentation for both internal teams and customers

Maintenance and Troubleshooting:

Perform routine maintenance and repairs on robotic equipment

Diagnose and resolve mechanical, electrical, and software-related issues

Ensure minimal downtime through proactive service and rapid issue resolution

Utilize remote access tools and mobile applications for monitoring and troubleshooting

Maintenance Planning and Asset Management:

Develop and manage preventative maintenance programs, including quarterly maintenance cycles

Maintain tracking systems for repairs, maintenance, and equipment performance

Monitor equipment uptime and reliability across all deployed units

Process Development and Workflow Optimization:

Identify inefficiencies in field operations and implement scalable solutions

Develop and maintain systems for tracking deployments, repairs, and maintenance

Improve workflow effectiveness to increase productivity and consistency

Support the development of operational best practices

Technical Leadership and Support:

Serve as the primary escalation point for complex technical issues

Provide guidance and support to field technicians

Assist in training and onboarding of new team members

Ensure consistency in troubleshooting and repair standards

Team Coordination:

Provide day-to-day support and direction to field technicians

Coordinates workloads and priorities across the team

Promote accountability, communication, and consistency within field operations

Customer Support and Liaison:

Act as a primary point of contact between customers and Cleanbotics for technical and operational matters

Provide training and ongoing support to customers on equipment use and maintenance

Address customer inquiries and concerns in a timely and professional manner

Technical Documentation and Reporting:

Maintain detailed records of deployments, maintenance, and repair activities

Track key performance metrics such as uptime, service response time, and deployment success

Provide updates and operational insights to leadership as needed

Innovation and Continuous Improveme

DM Burr Group

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Field Operations Manager - Autonomous Robots