As a Lead Banquet Captain, the Banquet Manager will support coordinating and supervising front-of-the-house operations for weddings, corporate functions, and private events. He or she will lead the service team during events, ensure all guests' needs are met, and help create unforgettable experiences that reflect our standard of excellence.

Essential Duties and Responsibilities:

Lead banquet service teams during events, ensuring top-tier guest experiences.

Collaborate with the Banquet Manager to review and execute Banquet Events Orders (BEOs).

Oversee event setup, service, and breakdown -- keeping everything organized and on schedule.

Communicate event details and expectations clearly to the banquet team.

Address guest needs and resolve issues with professionalism and urgency.

Manage event-related administrative tasks, including deposits, tip distribution, and paperwork.

Train and mentor banquet team members to maintain service excellence.

Serve food and beverages in accordance with service standards.

Operate banquet bars and handle cash and credit transactions.

Ensure responsible alcohol service per TIPS certification requirements.

Attend pre-event meetings and communicate BEO updates to staff.

Monitor inventory and request supplies as needed.

Jump in to support other resort departments as required.

Special Skills:

Strong organizational and multitasking skills in a fast-paced environment.

Excellent communication and interpersonal skills with a guest-focused mindset.

Working knowledge of food and beverage service standards and POS systems.

Ability to read and interpret detailed Banquet Event Orders.

Moderate computer skills and comfort handling deposits, tips, and event reports.

TIPS and ServSafe certification preferred.

3 years of banquet/event service or high-volume restaurant experience is required.

Devil's Thumb Ranch

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Lead Banquet Captain