We are looking for a professional and organized Call Center Coordinator to join our team. You will serve as the primary communication hub, managing phone interactions. This position assesses the needs of prospective patients and phone callers, ensuring referral to the service or resource that best addresses their needs. The ideal candidate will provide exceptional service, resolve complex issues, and ensure a seamless experience for our callers.

KEY RESPONSIBILITIES:

Responds to telephone inquiries from persons seeking mental health care or information about mental health-related services.

Conducts crisis assessment and planning with clients

Assesses client's emotional state and mental health

Performs risk assessments to determine client's risk of harm to self and others.

Assesses need for community outreach (911)

Makes appointments for assessment at Desert Parkway

Makes referrals to community partners when appropriate

Completes Call Inquiry Sheet and file appropriately

Enters appointments and notes in AIS promptly

Attends and participates in monthly staff meetings

Provides courteous, empathic, and professional service

Schedule is Friday, Saturday, and Sunday from 6:00am - 6:30pm

Requirements

High School Diploma or GED required

Minimum one (1) year Behavioral Healthcare experience or minimum two (2) years Healthcare experience required

Inpatient experience preferred

Minimum two (2) years experience in customer service or call center environments

Excellent communication (verbal and written) and interpersonal skills

Ability to multitask and work under pressure in a fast-paced environment

Benefits

A full benefits package is available the first of the month following just one month of employment!

Desert Parkway offers competitive benefits to include:

Medical insurance

Dental insurance

Vision insurance

401K Retirement Plan

Healthcare spending account

Dependent care spending account

PTO Plan with holiday premium pay

Discounted cafeteria meal plan

Life insurance (including plans for spouse and children)

Short- and long-term disability (with additional buy-in opportunities)

Pet Insurance

Identity Theft Insurance

Desert Parkway Behavioral Healthcare Hospital

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Call Center Coordinator