Job Overview:

Responsible for engaging with customers on behalf of the company by answering phone calls or emails from consumers. Responding to questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist potential and existing customers.

Job Responsibilities:

Answering and managing incoming calls and customer service inquiries

submitted via email

Providing introductory information about business and services to

prospective and new customers

Routing incoming calls and inquiries to appropriate dispatchers

Providing accurate, valid and complete information by using the

right methods/tools.

Maintaining a calm, positive disposition while helping deescalate

complaints.

Assisting dispatchers as requested.

Other duties as assigned.

Qualifications:

1-3 Years of work experience in administrative/customer support role

in industry specific plumbing/HVAC field.

High school diploma, GED or suitable equivalent

Valid drivers license

Superb verbal and written communication skills

Strong time-management skills and ability to multitask

Proficient computer skills including use of Microsoft Office

software

Strong aptitude to learn new software and systems

Solid intepresonal and collaborataive skills

Comfortable handling confidential information

Possess a natural curiosity about company business and industry

Ability to adapt to changing and challenging situations in a calm

and professional manner

Joining our team as a Customer Service Representative offers the opportunity for career growth, ongoing training, and a supportive work environment. If you are passionate about delivering excellent service and have the desired qualifications, we would love to hear from you. Apply now!

Denommee Plumbing, Heating & Cooling,Inc

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