JOB Purpose:

The Account Manager will manage all aspects of customer product support including contract review, order entry, production status, coordination, communications, and reporting by working effectively and coordinating with all other departments to determine and status customer orders and other requests

ESSENTIAL FUNCTIONS:

Serve as a focal for all customer order coordination and status reports.

Update customer order status through various OEM portals (exostar, BOOTS, etc).

Work with customers to accommodate order expedites, Purchase Order Changes, accurate recording of our on-time delivery performance.

Provide timely and accurate order status information and updates to customers.

Serve as backup for Account Management team as required.

Enter production orders in IQMS (plastics) and JobBoss (metals) accurately.

Attend and support daily production meeting to work on production exceptions.

Coordinate with customers on special requests such as Quality surveys, visits to Tool Gauge, etc.

Work effectively with the production team to resolve production constraints on complex product builds.

Act as an intermediary on behalf of Tool Gauge by balancing customer needs with Tool Gauge's ability to support in an equitable manner.

Be very responsive to customer inquiries and work to escalate within Demgy Pacific management as required.

Provide clear and effective communication that adds value to the process.

ESSENTIAL FUNCTIONS:

Serve as a focal for all customer order coordination and status reports.

Update customer order status through various OEM portals (exostar, BOOTS, etc).

Work with customers to accommodate order expedites, Purchase Order Changes, accurate recording of our on-time delivery performance.

Provide timely and accurate order status information and updates to customers.

Serve as backup for Account Management team as required.

Enter production orders in IQMS (plastics) and JobBoss (metals) accurately.

Attend and support daily production meeting to work on production exceptions.

Coordinate with customers on special requests such as Quality surveys, visits to Demgy Pacific LLC, etc.

Work effectively with the production team to resolve production constraints on complex product builds.

Act as an intermediary on behalf of the company by balancing customer needs with Demgy Pacific's ability to support in an equitable manner.

Be very responsive to customer inquiries and work to escalate within Demgy Pacific management as required.

Provide clear and effective communication that adds value to the process.

EDUCATION & EXPERIENCE:

Three to five (3-5) years of experience and/or training in account management or related field.

Experience in a manufacturing organization preferred.

Demgy Pacific, LLC

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