This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1408662

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective, consistent, and engaging delivery of Contact Center functions in a dynamic, member-first environment.

Delivers high-quality service with accuracy, empathy, and efficiency

in a fast-paced, high-volume environment resolving issues across a range of services including transactions, digital tools, and account opening and support.

Manages member calls and inquiries using available resources to

resolve issues, provide guidance, and support a positive member experience.

Maintains knowledge of credit union policies, digital tools, and

product offerings, staying current to support evolving member needs.

Fosters relationships by recognizing opportunities to deepen

engagement through education, recommendation of relevant products, and personalized service.

Demonstrates intellectual curiosity by actively identifying process

improvements and sharing feedback with leadership to enhance team performance and service delivery.

Complies with all Credit Union policies and procedures including

those related to Bank Secrecy Act regulations.

**Assumes responsibility for establishing and maintaining effective coordination and working relationships

with coworkers and with management.**

Assists Contact Center personnel as required.

DEL-ONE Federal Credit Union

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Contact Center Representative