Company Overview

D&D Ingredients LLC is a premier contract manufacturer and ingredient supplier serving the animal feed and pet food industries. We are seeking a highly organized and customer-focused professional to join our team as a Customer Service Supervisor. This role plays an important part in ensuring order accuracy, responsive communication, and seamless coordination across departments to support customer satisfaction and operational excellence.

Position Summary

The Customer Service Supervisor serves as the team leader for the customer service function and oversees participation in the full order lifecycle, from entry through fulfillment and invoicing, while ensuring team performance, accuracy, and service consistency.

This role shares responsibility for customer account communication and is accountable for assigning and overseeing primary points of contact within the customer service team to ensure consistent and responsive service. In addition, this role will directly manage a set of customer accounts.

This position leads and develops the customer service team, establishes priorities, and ensures alignment across Production, Purchasing, Quality, Logistics, and Shipping in a fast-paced Agriculture manufacturing environment.

This role also requires a strong sales mindset, with responsibility to embody sales-focused behaviors, identify growth opportunities within existing accounts, and support or lead sales initiatives that align with company objectives.

Success in this role is defined by team performance, order accuracy, responsiveness, professionalism, proactive problem-solving, and the ability to contribute to both customer satisfaction and revenue growth.

Key Responsibilities:

Lead and supervise the customer service team, including training, coaching, and performance management.

Oversee primary points of contact for customer accounts within the team.

Serve as the escalation point for customer accounts and complex service issues.

Directly manage and maintain assigned customer accounts, serving as a point of contact where appropriate.

Oversee accurate and timely order-entry aligned with customer requirements.

Monitor order activity and team performance to ensure consistency and identify trends or discrepancies.

Establish priorities and allocate workload across the team to support production schedules and customer needs.

Coordinate closely with Production, Purchasing, Quality Assurance, Shipping & Receiving, and Logistics to ensure on-time fulfillment.

Communicate potential delivery or production risks proactively to both customers and internal stakeholders.

Ensure accuracy in invoicing, returns, lot tracking, and required documentation.

Drive continuous improvement in customer service processes and internal workflows.

Maintain compliance with company policies, procedures, and standard operating practices.

Support inventory accuracy and cross-functional coordination efforts.

Identify opportunities to expand business within existing accounts and support crossselling or upselling initiatives.

Partner with sales and leadership teams to support customer growth strategies and business development efforts.

What Success Looks Like

Consistent team performance with high order accuracy and reliable fulfillment.

Strong leadership presence that supports accountability and development within the team.

Clear, timely, and professional communication with customers and internal stakeholders.

Effective collaboration that enables smooth production flow and issue resolution.

Proactive identification and resolution of issues before they impact customers.

Contribution to accou

D&D Ingredients

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