Description

The Credit Solutions Rep position is primarily responsible for mitigation of loss due to delinquent accounts with the credit union. This is done primarily through contact with members and legal counsel to determine reasons for delinquency, likelihood of recovery and ultimately the need for legal action. Makes recommendations on debt collection and other collection practices and procedures.

PERFORMANCE RESPONSIBILITIES - Completes the following tasks and activities as directed and in accordance with established policies, procedures and processes:

Confers with member by telephone in attempt to determine reason for overdue payment and implement payment arrangements to bring account current. Receives payments and posts amount paid to member account.

Records information about financial status of member and status of collection efforts in credit union tracking systems. Notifies credit bureau of delinquency or updates.

Mails form letters to members to encourage payment of delinquent accounts and responds to inquiries regarding such letters.

Contacts credit counseling or other debt relief agencies that may be working with a member for repayment schedules.

Assists with the investigation of fraudulent or potentially fraudulent accounts. . - Prepares delinquent accounts for legal action and assists legal counsel with collection and bankruptcy cases, including attending court proceedings. Orders repossession or turns over account to attorney.

MINIMUM REQUIREMENTS

High school diploma or equivalent required.

Two-years of work-related experience preferred. Experience should provide incumbent with knowledge and understanding of basic debt collection processes and procedures, laws and regulations and collections techniques.

Excellent organizational and time management skills.

Ability to handle multiple activities or interruptions at once and to work positively and effectively within a team or self-directed model.

Strong knowledge of computer operations and MS Office.

Strong knowledge of credit union telephone and other communication devices systems.

Strong knowledge of financial services, more specifically credit unions and credit union products, services and operations.

Strong verbal, written and interpersonal communication skills.

Ability to work with little or no supervision while performing duties.

We also offer advancement opportunities, medical, dental, vision, paid holidays, tuition assistance, student loan repayment assistance, 401k, life insurance, and paid time off including the EEOC and respects religious or ADA exemptions/accommodations.

Qualifications

Behaviors

Required

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Self-Starter: Inspired to perform without outside help

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School / GED or better

Experience

Required

1 year: DNA

2 years: Strong interpersonal and communication skills

2 years: Strong organizational skills

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Credit Union ONE

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