e are currently looking for a Customer Experience Associate I to join our team. This is a full-time, onsite position located in Honolulu, HI. The pay rate is $17.50 per hour.

About the Role

As aCustomer Experience and Correspondence Agent, you will be supporting our clients customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.

As aCustomer Experience and Correspondence Agent, you will:

You will actively listen to our clients customers; by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them

You will not only be there to help customers with their accounts, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.

Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and resources available through people, customer records, and knowledge management systems

Identify customer needs to ensure the customer is provided with complete and accurate information

Process required transactions via mainframe or web-based applications

Maintaining a thorough knowledge of the company and client programs, policies, and technology

Communicate effectively in a warm and empathetic manner

Maintaining a thorough knowledge of the company and client programs, policies, and technology

Providing support to other positions/operations in cases of heavy workloads or absences

Provide calm conflict resolution and problem resolution for frustrated customers

Can commit to 100% attendance during training period

The ability to convey complex information in clear and concise terms to ensure customer understanding

Strong work ethic

Effective and accurate written and verbal communication skills

Requirements

To be successful in this role you will:

Have a High School Diploma or Equivalent

Must be able to submit to a pre-employment screening

Must at least 18 years of age or older

Must pass a Customer Service Skills Assessment

Self-motivated with an outgoing, positive, energetic attitude

Strong skills with Microsoft Office Suite to create presentations

Possesses excellent public speaking, communication, and presentation skills

Ability to multi-task, manage time and workload effectively with situation to detail

Ability to adapt to and incorporate new technologies, analyze new situations and apply problem-solving skills

Those successful in this role have:

One or more years in Call Center Environment/Customer Experience

Two or more years Medicaid or medical insurance experience

Proficient with words and sheets

Type at least 45-60 WPM

Apply here:

Conduent Business Services

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