This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13710303

**Title: Patient Service Representative/Pharmacy Assistant/Delivery Driver

Reports to:*

PSR Manager & Pharmacy Manager*

Department:

Front Desk & Pharmacy

Location:

Employment Type

Full-time

FLSA Status:

Non-exempt

Pay Range:

Position Summary

The Patient Service Representative/Pharmacy Assistant/Delivery Driver supports daily functions of the Health Center and the Pharmacy while ensuring prompt and accurate service. This role combines customer service, administrative support and safe medication transport while keeping compliance with all applicable regulations, including HIPAA and safety standards.

Essential Duties & Responsibilities:

Patient Service Representative Duties

Provides exceptional customer service at front desk check-ins to

ensure a welcoming, supportive, and patient-centered environment.

Verifies patient demographics, insurance coverages, and essential

regulatory documentation.

Manages front office schedules, process cancellations, and optimize

appointment booking to minimize scheduling conflicts.

Answers multi-line phone calls promptly, direct inquiries to

appropriate department, and provide accurate, general clinic information.

Assists patients with navigating financial assistance pathways,

including sliding-scale enrollments, and payment plans.

Guides patients through complex medical or financial paperwork,

resolving any language or documentation barriers.

Processes patient co-pays, handles outstanding balances, and execute

point-of-sale financial transactions.

Maintains accurate electronic health records (EHR) by scanning,

indexing, and attaching critical patient documents to digital charts.

Reconciles daily cash drawers, generate transaction receipts, and

submit end-of-day financial close-out logs to management.

Meets monthly individual productivity goals and key department

performance indicators (KPIs) set by management.

Pharmacy Assistant Duties

Provides exceptional customer service, ensuring patients feel

welcomed, respected, and supported.

Answers phones, triages calls, and responds to customer inquiries

professionally.

Releases prescriptions to patients and processes point-of-sale

transactions (cash, credit, EBT, etc.).

Maintains patient confidentiality and always complies with HIPAA

regulations.

Supports inventory management, including stocking and shelf

maintenance.

Keeps pharmacy and workstations clean, organized, and compliant with

safety and sanitation standards.

Promotes pharmacy services and assists with general workflow

support.

Delivery Driver Duties

Prepares and delivers medications and supplies to designated

locations using a company vehicle.

Ensures accurate order fulfillment by scanning and verifying

deliveries prior to departure.

Follows assigned delivery routes and schedules to meet customer

needs.

Maintains delivery logs and utilizes handheld devices or tablets as

required.

Adheres to safety and company policies during transport.

Keeps company vehicle clean and in good working condition.

Compliance & Safety

Complies with all local, state, and federal regulations.

Follows HIPAA guidelines and protects patient privacy.

Maintains a safe, clean, and inclusive work environment.

Other Responsibilities

Responsible for compliance with organizational policies and

protocols.

Reports supply, equipment, and operational concerns.

Maintains ethical and professional standards.

Performs all duties in accordance with applicable state scope of

practice regulations, organizational policies, and HRSA Health Center Program requirements.

Other duties as assigned.

Supervisory Responsibilities:**

Community Health Center in Cowley County, Inc

Latest Jobs

Medical Office Receptionist

Medical Office Receptionist