Position Summary:

Under the direction of the Housing Director and supervision of the Lead Rental Manager, the Rental Intake and Processing Assistant supports low-income households in Utah County in need of rental assistance by helping them access rental, deposit, and utility support. This position handles both intake and processing tasks---from welcoming clients and reviewing applications to coordinating payments---and requires a full understanding of all CASFB rental assistance programs.

Compensation:

Compensation: Range $19.25/hr. Depending on Experience. This position is a full-time position for up to 40 hours/week, complete with medical, dental, PTO (Paid Time Off), 403(b) retirement plan benefits

This job description is not intended to be all-inclusive; employees may perform other reasonably related duties as assigned by supervisory personnel.

Administrative Responsibilities

Have a full understanding of all CASFB's rental assistance programs, eligibility criteria, and funding sources

Serve as the first point of contact for clients in need of rental assistance

Conduct intake interviews in person or over the phone; assist clients in completing applications

Collect and verify required documentation (ID, lease, eviction notices, income verification, etc.)

Review application files for accuracy and completeness; determine appropriate program fit

Coordinate property inspections and follow up on any needed landlord repairs

Prepare approval or denial letters; generate payment vouchers and coordinate check distribution

Maintain accurate records in HMIS, CAP 60, and other required systems

Collaborate with case managers to support client action plans and long-term housing stability

Communicate with landlords, attorneys, and service providers on behalf of clients

Maintain organized digital and physical files to ensure program compliance

Participate in team meetings, trainings, and outreach efforts

Perform other duties as assigned by the program manager or directors

Qualifications:

Strong communication, organizational, and data entry skills

Associate's degree or equivalent work experience

Rental assistance or loan processing experience helpful

Ability to handle sensitive or high-stress situations with professionalism and compassion

Knowledge of community resources and housing-related services preferred

Bilingual (English/Spanish) strongly preferred

Reliable transportation and flexibility for occasional outreach or special projects

To apply for this position, please go to the following link https://communityaction.classic.splashtrack.com/ and click apply next to the job posting.

Community Action Services & Food Bank

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Rental Intake & Processing Assistant