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Description {#description automation="descriptions-title" bind="text: $.t('Opportunity.OpportunityDetail.Description')"}

**Holiday Inn Express St. Albans, a Colwen Hotels Property, is seeking a friendly and detail-oriented Part Time Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.

General Responsibilities:**

Operate the front desk and assist guests with inquiries and other

needs during pre-arrival, registration, stay, checkout and post-departure.

Complete end of day activities including posting charges to

accounts, balancing ledgers, run night audit/daily close, back-up and roll date.

Provide exceptional guest service.

Efficiently manage the operations of the front desk, ensure check in

and check out is timely.

Warmly and professionally welcome all guests.

Process guest check-in: confirm reservations, assign guest rooms.

Treat requests with professionalism, tact, and courteous manner; act

with a sense of urgency.

Ensure that all complaints regarding service and/or accommodations

are investigated and resolved.

Maintain knowledge of hotel policies including rates, discounts,

special offers, and community events.

Ensure prompt delivery of billing to guests.

Ensure accuracy of daily closing reports.

Process all payment @types e.g. charges, cash, checks, debit, or

credit cards.

Communicate with Lead Audit team relating to daily closing and

issues.

Discreetly handle confidential guest information.

Ensure lobby and shared areas are neat and orderly.

Adhere to all Colwen and brand standards.

Maintain STRICT key controls.

Perform other related duties as assigned.

Requirements:

One year of related experience, hotel preferred

Excellent verbal and written communications skills

Strong organizational skills and attention to detail

Superior interpersonal and customer service sills, ability to deal

with difficult guests

Familiarity with local area, ability to provide directions and maps

to local attractions and destinations

Proficient with Microsoft Office Suite and common computer software

programs

Ability to learn computer software programs and operate property

management system

Overnight work schedule required, including weekends, and holidays

Weve got you covered: Benefits & Perks

Medical Insurance with Company-Funded HRA

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance Offerings

Paid Time Off Programs

Employee Assistance Program

401K Plan Traditional & Roth Options with Employer Match

Hotel Discount Travel Program for Associates & Family

Exclusive Associate Discounts Travel, Entertainment, & Retail

Training and Development Programs

Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

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Equal Opportunity Employer\ This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rights{target="_blank" rel="noopener"}notice from the Department of Labor.

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Colwen Hotels

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