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Holiday Inn Express South Burlington/Downtown, a Colwen Hotels Property, is currently seeking an experienced and detail-oriented Hotel Operations Manager to join our team. In this role, you will be responsible for the day-to-day operations of the Front Office and Housekeeping teams with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing associates.\ \ Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

Manage day-to-day operations and ensure that all associates perform

in accordance with established Colwen Hotels and brand standards.

Develop specific goals and plans to prioritize, organize, and get

work done.

Drive ongoing associate engagement/recognition initiatives.

Establish and maintain open collaborative relationships with direct

reports and team members.

Manage the ordering and inventory of Food and Beverage (F&B),

cleaning supplies, and uniforms.

Supervise staffing levels to ensure that guest services, operational

needs, and financial objectives are met.

Comprehends budgets, operating statements, and payroll progress

report; maintains the operating budget, and verifies that standards and legal obligations are followed.

Ensure all associates adhere to credit and handling policies;

analyze variances and maintain a close watch on the daily house count.

Demonstrate knowledge of the brand specific service culture and

ensure all associates provide excellent service to ensure customer retention.

Review daily Front Office work and reports generated by Night Audit,

and take appropriate actions to ensure all issues are resolved in a timely manner.

Responsible for interviewing, hiring, training, and developing staff

under supervision.

Take proactive approaches when dealing with guest concerns and set a

positive example for guest relations.

Coach and support hotel team to effectively manage occupancy, rates,

wages and controllable expenses.

Identify service issues and trends. Facilitate creative solutions to

overcome obstacles and insure continuous guest satisfaction results.

Balance cost controls with exceptional customer service and

associate satisfaction.

Ensure Compliance with company policies and procedures and Federal &

State Labor laws.

Performs other duties, as assigned, to meet business needs.

Requirements

Two-year college degree or equivalent Hospitality experience

preferred

At least one year Hotel Supervisory experience

At least one year Housekeeping experience, supervisory preferred

Excellent verbal and written communication skills

Reliable with ability to multi-task and work under pressure

Excellent interpersonal and customer service skills

Weve got you covered: Benefits & Perks

Medical Insurance with Company-Funded HRA

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance Offerings

Paid Time Off Programs

Employee Assistance Program

401K Plan Traditional & Roth Options with Employer Match

Hotel Discount Travel Program for Associates & Family

Exclusive Associate Discounts Travel, Entertainment, & Retail

Training and Development Programs

Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Colwen Hotels

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