Position: Customer Service Representative

Location: 7514 Alabonson Rd, Houston, TX 77088 (Onsite)

ABOUT THE COMPANY:

Specialized Fabrication Equipment (S.F.E.) Group (http://www.sfe-brands.com/) was founded in 2019 after the merger of three world leading OEM's in the field of pipe fabrication equipment, tooling and machinery: B&B Pipe and Industrial Tools LLC (https://bbpipetools.com/) (USA), Mathey Dearman Inc. (https://www.mathey.com/) (USA) and TAG Pipe Equipment Specialists (https://tag-pipe.com/) (UK).

In 2022 the AXXAIR Group (https://www.axxair.com/en/) (France) was acquired and in 2023 respectively Magnatech LLC (https://www.magnatechllc.com/) (USA) and Climax Portable Machining & Welding Systems LLC (https://www.climaxportable.com/) (USA) were added to the S.F.E. Group.

The S.F.E. Group is formed with the vision of merging various fabrication tool businesses and brands together to offer the world's most comprehensive range of orbital welding, pipe fabrication, precision engineered applications and cutting solutions for a wide variety of industries. S.F.E. Group's unrivalled offering of complementing industrial tools is brought to its customers all around the world through its expanding global presence and extensive partner network (250+), offering an unmatched level of local availability, support and service. Visit our website for more information and specific details about the multiple brands who now come together to form S.F.E. Group!

JOB SUMMARY

The Customer Service Representative processes industrial sales transactions, produces quotes, provides information about products, builds rapport with customers, and promotes merchandise while working in an office setting with other team members. Individuals in this role actively listen, solve problems, communicate well, and leave customers satisfied with their purchases. This is not a scripted role; individuals will need to think on their feet to promote products, not services. Uses superior customer-oriented etiquette, professionalism, and technical expertise to promote intimate customer relationships and expand sales opportunities whenever possible.

ESSENTIAL FUNCTIONS

Assists and responds to customers' inquiries and complaints quickly and efficiently while providing exceptional customer service.

Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.

Provides product pricing and shipping by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price.

Developing cost-effective and time sensitive quotes for customers via phone and email.

Entering customer orders and providing order related paperwork to customers.

Ensures timely shipment of materials and customer satisfaction by estimating lead times.

Contributes to add-on sales by maintaining a high level of product knowledge.

Handles customer inquiries and problem resolution.

Create estimates, discounts, and RFQ's as necessary.

Answering phone calls and emails in a professional manner.

Building and maintaining customer relationships.

Upselling products and making recommendations.

Other duties as required.

EDUCATION AND EXPERIENCE

The following experience is required:

Associate's degree in business administration or related field; or 3+ years of directly transferrable skills working inside sales

Experience working with dedicated external customers in a global manufacturing industry.

Strong phone customer service and technical skills

Strong ability to multi-task, self-direct, and prioritize

Intermediate level MS Office Suite and distribution-specific ERP systems skills

The following is preferred in addition to the required:

Experience in industrial sales

Excellent typing skills. Order or quote entry accuracy.

Excellent communication skills-including peers and customers.

Ability to multitask, prioritize, and manage time effectively.

A strong passion for service.

Ability to express self clearly and loudly to customers.

BENEFITS:

S.F.E. Group offers a competitive benefits package, including:

Medical

Dental

Vision

Health Savings Plan (HSA) Account

Paid Time Off

Life and Disability Insurance

Supplemental Life, AD&D, and other insurance

401(k) and ROTH Option with Employer Match

Education Assistance Program

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, crouch, bend, use hands to finger, handle, or feel and reach with hands and arms. The employee is regularly required to lift up to 30 pounds and occasionally required to lift up to 50 pounds (assistance available), and regularly required to operate and maneuver heavy components with material handling devices. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to operations in the warehouse including moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration. Office and warehouse have moderate noise levels. Machine/Product demonstrations and customer visits can have loud noise levels. Noise levels may be extreme and require the use of Personal Protective Equipment (PPE) which can be provided as necessary.

EQUAL EMPLOYMENT OPPORTUNITY

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic which are protected by law. We are a VEVRAA Federal Contractor.

Climax Portable Machine Tools

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