Cleveland Metroparks is seeking a Restaurant Floor Manager to serve as part of the opening team at the new Patrick S. Parker Community Sailing Center at E. 55th Street Marina. The Floor Manager plays a central role in creating an exceptional dining experience for every guest. This position oversees daily front-of-house operations, ensuring servers, hosts, and bussers are well-trained, knowledgeable, punctual, and prepared to deliver outstanding service. A successful Floor Manager brings a personable and positive attitude to the team, demonstrates strong accountability, and adapts seamlessly to the fast-paced, ever-changing restaurant environment.

Key Responsibilities:

Hire, supervise, train, schedule, and evaluate front-of-house seasonal staff; provide constructive feedback to support growth and ensure alignment with policies.

Ensure a positive guest experience, resolve concerns, answer questions, and support event promotion.

Oversee daily service operations, ensuring proper guest greeting, order accuracy, staff appearance, and completion of side work.

Provide hands-on support on the dining room floor, including expo duties, running food, bussing tables, delivering drinks, and seating guests.

Perform administrative tasks such as running reports, managing cash-outs and deposits, maintaining petty cash, processing invoices, and updating Micros system data.

Assist the General Manager with operational needs and special projects.

Support event and party planning, including menu coordination, seating arrangements, scheduling, and staffing.

Education and Experience:

Bachelor's Degree in restaurant management, hospitality, or a related field preferred.

Minimum two years of experience in food service, customer service, or management. Prior supervisory experience is required.

Food Protection Manager Certification preferred.

Equivalent combinations of education, training, and experience may be considered.

Qualifications:

Must possess a valid driver's license.

Strong interpersonal skills with the ability to build and maintain positive working relationships with staff, guests, and stakeholders.

Demonstrated leadership abilities, including problem solving, decision making, and managing multiple priorities.

Ability to maintain a valid Food Protection Manager Certification.

Highly organized with strong attention to detail and accuracy.

Ability to collaborate effectively and work cooperatively with others.

Clear, concise verbal and written communication skills.

Proficiency in Microsoft Office programs.

Professional maturity, discretion, and the ability to handle confidential information.

Ability to work independently, take initiative, and adapt to changing needs.

Work Days: Schedule varies, including days, evenings, weekends, and holidays, to meet the operational needs of the restaurant

CLEVELAND METROPARKS

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Restaurant Floor Manager