The City of Seward is recruiting for an Accounting Technician Utility This position is responsible for frontline customer service at the Finance Counter in City Hall. This position has moderately difficult accounting clerical work involving standard accounts, computerized accounting and water/wastewater billing-specific processes, utility tariffs, and accounting related to enterprise funds of the City. This class has a greater degree of independence and self-motivation exercised in the performance of work, and in the difficulty and complexity of accounting clerical tasks.

DETAILED WORK ACTIVITIES:

Frontline customer service at the Finance Counter in City Hall assisting customers with their water/wastewater accounts and other needs.

Exercises independence in the technical and specialized examination, verification, maintenance, reconciliation, and reporting of accounts and accounting data, and in making changes and corrections to accounts as necessary with proper approvals.

Manages the finance departments utility billing system.

Evaluates information received from water reads, coordinates operations and paperwork with garbage contractor, and interfacing utility billing system with the general ledger.

Data collection with water/wastewater department for billing purposes.

Input of water/wastewater reads.

Ensures water/wastewater reads are entered within the proper time frame for billing purposes.

Notifies water/wastewater department of any customer concerns or questions.

Works with outside agencies to assist with water/wastewater billing.

Utility bills: to include printing, folding, inserting, and mailing.

Backs up other departments for utility bill processing as necessary.

Utilizing banking services software to transmit electronic payments.

Prepares notices, letters, memoranda, and similar correspondence.

Reconcile daily cash, checks, and credit card payments and batches.

Maintains required payment records, reports and files. Performs daily filing of all utility documents.

Processes all outbound mail. Distributes all received mail to appropriate department mailboxes.

Notifies departments of packages received and ensures items are picked up in a timely manner.

Processes various payments through the mail and or in person.

Processes various web and ACH payments daily.

Establishes and maintains effective and efficient relations with customers, co-workers, department heads, other government agencies.

Responds to questions and requests for information, especially as they relate to water/wastewater

utility customer accounts.

Answer the phone as the main switchboard for the city.

Assist with annual audit.

Follows safe work practices.

Performs related duties as assigned.

EDUCATION/EXPERIENCE: Graduation from high school or GED equivalent, associate degree or related course work in accounting or business preferred, two years in customer service experience; or any equivalent combination of training and experience which provides the following knowledge, ability, and skills:

Department policies and procedures.

Use of standard office equipment including computers and relevant software programs.

Oral and written communications, effectively presenting information and responding to questions.

Troubleshooting and problem solving.

Perform arithmetic calculations quickly and accurately.

Learn and apply existing accounting systems, policies, procedures, keep accurate and timely records, compile information and prepare reports.

Work with computers and technology, including various software which includes spreadsheets, word processing, graphics, accounting, and other @types as needed.

Speak and write effectively.

Multi-task and prioritize work.

Establish and maintain effective working relationships with supervisors, coworkers, customers, vendors, andthe public.

Valid Drivers License is required to perform job duties.

Must complete ICS 100, 200, 700 and 800 within first 6 months of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear, use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms. Hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee must frequently lift and/or move up to 10 pounds and sometimes lift and/or move up to 25 pounds.

WORKING CONDITIONS: Work is performed mostly in an office setting

City of Seward

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