DESCRIPTION OF WORK:

The Finance Technician performs skilled administrative work supporting accounts payable, general accounting, financial report preparation, and maintaining and compiling other financial information. The Technician performs customer service, utility billing, business licensing, and cash receipting functions. This position processes water, sewer, and storm drainage utility billings, collects customer payments, issues business licenses, and collects a variety of taxes and fees in accordance with established procedures utilizing the City's accounting software.

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ESSENTIAL JOB FUNCTIONS:

(The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. The City of Manitou Springs retains the right to modify or change the duties or essential functions of the job at any time.)

Provides coverage at the front counter, taking in payments and answering the public's inquiries as they arise or directing them to the proper department; performs daily closure of the front counter cash register and preparing the daily deposit.

Answers inquiries and provides information regarding the status of utility accounts and payments.

Maintains, updates, and edits the City's utility customer database; creates new accounts for new customers and new locations; closes out accounts of departed customers and creates final bills.

Receives and reviews monthly utility meter reading records; prepares utility billing statements and reviews billing reports; prepares estimated final bills for title companies.

Reviews and corrects account problems; resolves customer account issues in a timely manner.

Makes payment arrangements with customers unable to pay one or more of their monthly utility bills; processes monthly delinquent letters for nonpayment of utilities bills.

Coordinates with Water Department staff for the monthly meter reads, services orders for rereads, leak checks, meter replacements, and turning off water to a location for nonpayment and turning water back on when delinquent amount is paid.

Calculates water/sewer tap fees and creates certificates for water and sewer taps.

Maintains the City's business license database; creates new business license accounts and terminates business licenses for businesses no longer in existence.

Sends out monthly business license renewal reminders and coordinates with Neighborhood Services on expired business licenses; creates new annual business license certificates for renewed businesses.

Alternate in the processing of the bi-weekly payroll, including the payment and processing of all associated taxes and withholding payments, reviews payroll journals for accuracy.

Communicates updated financial practices, information and issues with all departments as directed.

Assists, supports, and participates in the annual audit.

Answers inquiries and provides information regarding the status of vendors and payments.

Alternate for Accounts Payable.

Performs additional duties and special projects as assigned.

EDUCATION AND EXPERIENCE
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High School Diploma or GED required.

Minimum of two years of increasingly responsible experience in customer service.

Minimum of two (2) years' experience in billing or related field.

Bookkeeping or prior utility billing experience preferred.

KNOWLEDGE AND SKILLS

Knowledge of the City's codes for utility billing, business licensing, and administrative procedure.

Ability to manage multiple tasks with frequent interruptions.

Ability to work independently with minimal supervision.

Ability to organize and maintain efficient files.

Knowledge of materials and equipment used in a municipal office including personal computers, word processing, scanners, spreadsheet and database applications, copiers, and fax machines.

Knowledge of business English and spelling; ability to communicate in a clear and effective manner.

Ability to interact in a courteous manner with staff and the public, to establish and maintain effective working relationships with other employees and the general public and to de-escalate conflict.

Ability to maintain confidentiality and exercise sound judgment.

Must pass a criminal background check.

City Of Manitou Spri

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Finance Technician