Community Service Officer

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Community Service Officer

Salary

$4,954.66 - $6,342.39 Monthly

Location

Lacey, WA

Job Type

Full Time

Job Number

2026-00020

Department

Police

Division

Administration

Opening Date

04/07/2026

Closing Date

4/20/2026 4:30 PM Pacific

Description

Benefits

Questions

BASIC PURPOSE

Community Service Officers (CSOs) perform duties that support professional and commissioned personnel working at the Lacey Police Department, including assisting police officers as requested in non-emergency situations, transporting arrestees to jails, guarding arrestees at medical facilities, writing reports of some not in progress misdemeanor violations including found and lost property, cleaning and organizing the main station and substations, and performing special assignments as directed by management. The position does not require a full commission nor does it require a firearm to be carried. The Lacey Police Department is an actively engaged full service law enforcement agency which provides a wide range of law enforcement and social services to the Lacey community.

Please note: The Hiring Manager reserves the right to make changes to this posting at any time.

This recruitment may be used to fill other positions of the same job classification. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next six (6) months.

Oral Board interviews will be held April 29th, 2026.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These duties include but are not limited to the following:

Responds to non-emergency calls for service including, but not limited to, parking complaints, traffic complaints, assisting commissioned officers with collisions requiring traffic control, lost and found property, theft, vehicle prowl, vandalism and malicious mischief, fraud/forgery, and public service requests.

Conducts and documents non-emergent, criminal and non-criminal investigations (following proper policy, protocols and using appropriate investigative techniques) that have no suspect information and/or imminent leads to follow up on.

Provides administrative support as requested to all divisions and staff within the police department.

Reviews online reporting citizen cases using an internal database system for necessary investigative follow up and crime trend data and recommends action to the supervisor for report approval, assignment, and/or disposition.

Assists commissioned staff with investigations support as needed (such as creating flyers, bulletins, etc.).

Completes pre-booking process of prisoners as needed for various correctional facilities.

Transports misdemeanor and felony prisoners as requested by the shift supervisor.

Transports Lacey prisoners from contracted city and county jails to court and back.

Responsible for standing by with prisoners who have been transported to the hospital from the field.

Assists the Evidence Unit as needed to include transport of evidence to the station or to the off-site storage facility, packaging of found property and evidence, destruction of evidence, and assist in the inventory and audit of evidence.

Conducts investigations of abandoned vehicles and process them for removal as directed.

Responsible for completing impound reports.

Assists officers with traffic related matters including traffic collisions, removing blocking and non-blocking disabled vehicles from the roadway.

Investigates, documents, and processes lost and found property.

May be dispatched to non-emergency radio calls involving property crimes such as, but not limited to, vehicle prowls, malicious mischief, fraud/forgery, and thefts. Collects information and writes reports regarding the aforementioned crimes.

Sets up speed monitoring devices at various locations.

Participates in community events and is a resource for citizen engagement. Hands out literature, prizes, and promotional items and provides education and information to attendees.

Other Duties as Assigned:

Testifies in court as required.

May be required to help take fingerprints.

Prepares, maintains, and updates files, reports, and other records related to assigned duties.

Participates in special projects and/or assignments as directed by the Supervisor.

Responds to citizen questions as needed

Performs other related duties as assigned.

Seasonal Hicks Lake Position:

(This position may be assigned to a seasonal rotation at Hicks Lake.)

Patrols Hicks Lake on a seasonal basis. With a limited commission, issues infractions for boating and jet-ski violations.

Provides education on safety equipment, vessel operations, noise levels, registration laws, and other boating regulations specified under RCW 88, WAC 352 and the Lacey Municipal Code.

Writes reports and/or witness statements regarding incidents observed at the lake.

Provides a visible presence and routine checks of lake areas during shifts; coordinates and reports criminal violations to on duty Lacey Police Officers.

Loads, unloads, and operates a watercraft/boat.

Demonstrates the ability to swim and possession of a valid Washington State boating license is required (unless an exemption is in effect for the boating license).

Flexibility and willingness to adjust schedule and duty assignments in relation to weather conditions.

QUALIFICATIONS

REQUIRED QUALIFICATIONS:

H.S. Diploma or equivalent AND has some experience in customer service, including working with the public (face-to-face).

PREFERRED QUALIFICATIONS

Three (3) to six (6) months of customer service experience.

College level coursework related to law enforcement is desirable.

Experience working in a fast-paced, busy work environment.

SPECIAL REQUIREMENTS OR LICENSE(S):

Must be a minimum of 18 years of age.

First aid/CPR and bloodborne pathogens card within six (6) months of date of hire.

Self-defense techniques and training within the first six (6) months of date of hire.

Possession of WA State Patrol Law Access Certification II within the first month of date of hire.

Verification of identity and United States work authorization must be completed as required by the Immigration Reform and Control Act.

Ability to pass a thorough background investigation (which includes a driving record, work history, credit history, conviction/arrest record, reference checks, and drug history), an integrity interview, a polygraph examination, a psychological evaluation, and a Chief's interview, prior to being hired.

Must pass pre-employment medical testing and maintain a level of physical and mental fitness necessary to perform the essential functions of the position.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Applicable policies, procedures and regulations covering specific areas of assignment.

Professional standards for business correspondence, writing, spelling and grammar.

Customer service standards and protocols.

Principles of record keeping, records retention, records management, and file maintenance.

Basic City of Lacey geography (streets).

Operating office equipment and software programs.

How to research, organize and compile data.

Driving rules and regulations.

Skill in:

Situational analysis and using sound judgement.

Operation of specialized computer systems and applications.

Written and verbal communication.

Ability to:

Work in compliance with federal and state laws, city policies, standards and operations of work-related procedures and programs related to assigned duties; interpret, apply and explain them.

Navigate safely through the city; drive defensively and safely operate vehicles and equipment in routine and emergency situations.

Court rules and procedures related to area of work.

Analyze situations quickly and objectively recognize threats and potential dangers and determine the proper course of action.

Work independently (including in the field) with minimal direction while being accountable to team members and supervisor(s) and following established procedures and specific directions and instructions.

Read, write and speak the English language with sufficient proficiency to communicate effectively verbally (i.e. in person, over police radios, etc.) and through written reports.

Operate personal computer; including word processing, accurate and efficient data entry and using spreadsheets.

Operate various kinds of law enforcement equipment such as handcuffs and radios.

Demonstrate proficiency in technical performance standards developed for the position.

Demonstrate the City's standards for interpersonal and team behaviors, customer contacts, and supervision.

Maintain strong attention to details and consistent follow-up. Maintain confidentiality of business records and other information.

Provide excellent customer service, in frequently stressful situations, to customers. Establish and maintain effective working relationships with co-workers and the general public in a professional and courteous manner and deal with sometimes distressed citizens.

Learn basic self-defense techniques and learn to administer first aid.

Take fingerprints properly.

Maintaining records, and maintenance of chain of evidence.

Serve subpoenas.

Demonstrate regular reliable attendance and work varied shifts and schedules.

Meet schedules and time limits.

Anticipate the needs of team members and proactively ensure that support is provided.

Manage and prioritize multiple projects. Work with constant interruptions and requests for service within deadlines.

The City of Lacey understands the importance of benefits and offers a competitive and full benefits package for all regular full-time employees.

Generally, represented employees may receive some, or all, of the benefits listed below, based on their union contracts. Those employees should consult their union agreements for specific information about their benefits, which can be found on the City web page here (http://www.ci.lacey.wa.us/city-government/city-departments/human-resources/union-contracts-and-policies) .

Medical Insurance Benefits:

Medical - Choice of Regence BlueShield (PPO) or Kaiser Permanente (HMO) plans offered through the Association of Washington Cities (AWC) Trust.

The employer pays 100% of employee's monthly premiums and 90% of qualified dependent/domestic partner's premiums.

Vision - VSP with low co-pays

Dental - Choice of Willamette or Delta Dental plans and orthodontia coverage.

Employee Assistance Program (EAP) - Program that provides resources to employees, their immediate family (including dependent children) and anyone living in the employee's household. The EAP can provide help with matters such as stress/anxiety, parenting, grief, workplace issues, legal services, financial services, and more.

Life Insurance & Long Term Disability & Accidental Death and Dismemberment

Employer paid life insurance plan

Employer paid long term disability plan

Employer paid accidental death and dismemberment plan

Leave Benefits:

Vacation (which increases with years of service)

96 Hours Vacation on Accrual Basis for Non-Represented Non-Supervisory Employees, LPOG Represented Employees

128 Hours Vacation on Accrual Basis After Second Year of Employment for LPMA Represented Employees & LPSMA Represented Employees

135 Hours Vacation on Accrual Basis for Non-Represented Supervisor or Management Employees

11 Paid Holidays

Floating Holidays

2 Floating Holidays for Non-Represented Employees & LPSMA Represented Employees

1 Floating Holiday for LPOG & LPMA Represented Employees

8 Hours Sick Leave on Accrual Basis Per Month

Jury Duty/Military Leave

Bereavement Leave

*All benefits and accruals outlined in collective bargaining agreements can be found here: Policies, Union Contracts, Pay & Benefits - City of Lacey (https://cityoflacey.org/union-contracts-policies-pay/)

Investment and Retirement Programs:

State retirement pension plan - Includes employer paid contributions to the State of Washington State Department of Retirement Systems (DRS)

457 Deferred Compensation (voluntary)- two options MissionSquare and DRS

Social Security benefit (for Public Employee Retirement Systems (PERS) covered staff) - Our Employee Benefits include employer paid contributions to Social Security and Employees pay the employee portion of Social Security tax.

HRA/VEBA plan- A designated monthly amount (a City and/or employee contribution) is paid into a Health Reimbursement Arrangement (HRA) VEBA account. An HRA is a @type of health plan savings account for your family's medical care expenses and premiums, which can be accessed during employment with the City or saved and used at separation or retirement.

1% Benefit - Employer provides a 1% contribution of your monthly salary pre-tax towards two options; 1) applied to insurance premium amount owed for dependent coverage or invested into a 457 deferred compensation account; OR a cash disbursement amount applied to your check monthly but the amount is taxed.

Voluntary Benefits:

Optional plans for additional life insurance, disability, and accident coverage

Flexible Spending Account (FSA) Plan - employees can contribute pre-tax contributions toward IRS allowed, qualifying medical and/or daycare expenses.

Wellness Program:

The City has a robust employee Wellness program that offers a variety of resources and activities for employee well-being.

Flexible Working Arrangements:

In recognition of Commute Trip reduction efforts, the City of Lacey provides flexible and alternative work schedules for many of our workforce positions.

City Hall is within minutes driving from I-5 Exit 108, and within walking/biking distance from Park and Ride Transit Martin Way Location and the Chehalis Western Trail.

Tuition Reimbursement:

The City promotes a learning environment and encourages opportunities for employees to continue to grow in their positions and careers. The City offers tuition reimbursement (as outline in City Personnel Policies) for eligible employees.

Public Service Loan Forgiveness Program (PSLF):

Employees are also eligible to apply to The Public Service Loan Forgiveness Program. This program is a United States government program that was created under the College Cost Reduction and Access Act of 2007 to provide indebted professionals a way out of their federal student loan debt burden by working full-time in public service.

*Note: Regular part-time employees may be eligible for pro-rated benefits (medical/dental/vision) depending on the hours of work assigned to the position. Their spouses and dependents are not eligible for health insurance coverage.

City of Lacey

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