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CITY OF IOLA CUSTOMER ASSISTANT JOB DESCRIPTION

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CUSTOMER ASSISTANT

GENERAL PURPOSE

Performs a variety of routine and technical work in accordance with daily clerks/utility collections, processes

and updates utility customer files, and provides support to all management staff and departments.

SUPERVISION RECEIVED

Works under the general supervision of the City Clerk.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service Duties:

Performs complex and varied work including answering and directing phone calls, provides assistance to

citizens and City departments, produces needed correspondence, data entry and processing.

Sets up all new accounts and determines rates for new customers.

Processes customer transfers and changes of address.

Checks out all final accounts, prepares final bills, and prepares work orders.

Prepares Automatic Utility Connection agreements for owners.

Handles customer complaints.

Maintains paperwork on disconnecting and reconnecting delinquent accounts; notifies police dispatcher of

shut-offs for after hours information.

Prepares utility print-outs for customers as requested.

Updates card files recording all accounts with listing of meters, meter locations, and meter changes.

Receives and records gas, water, and electric trouble calls; dispatches appropriate city personnel when

needed.

Maintains records of gas leaks, water leaks, and Thermal Treatment Standards.

Sends out delinquent notices to customers as needed.

Receives and distributes incoming mail and administers outgoing mail.

Files and updates Utility Service Contracts.

Responsible for operation of Level Pay Program for utility customers.

Responsible for Automatic Payment plan for utility customers, including transferring data file to bank for

processing.

Is trained in utility billing and processes utility billing as required.

Cashier Duties:

Is trained and works as cashier.

Composes and prepares a variety of correspondence for utility inquiries concerning billings, collections, and

credit histories for individuals and businesses.

Receives, processes, administers changes, issues receipts, and maintains records in accordance with bill

payments.

Balances cash registers and credit card transactions.

Collect all City rental fees and maintains proper documentation for rentals.

Issues, monitors, and maintains all Municipal licenses.

Collects all fees and permits issued by the City.

Department: City Clerk Grade: H-10

Classification: Non-Safety Sensitive Location: City Hall

Date Revised: February 18, 2020

CITY OF IOLA CUSTOMER ASSISTANT JOB DESCRIPTION

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Reconciles Recreation Department receipts including swimming pool and concessions.

Is trained as backup assistant for accounts payables and payroll.

General Administrative Duties:

Makes posts for and maintains City Facebook page.

Assists City Clerk with the management of insurance claims for property, vehicles, and equipment as

needed.

Disperses approved City ordinances, proclamations, and resolutions to the proper agency for official

publishing.

Administer and maintain City website and Channel 6.

Assists with the planning, organization, setting-up and cleaning-up for meetings, receptions, and employee

functions.

Orders and responsible for maintenance of all Clerks office supplies. Orders supplies for City Hall as

necessary.

Assists in the cleaning and organization of the Clerks office.

Arrange travel plans for departments.

Coordinates meetings.

Other duties as assigned.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience:

Graduation from a high school or GED equivalent with specialized coursework and experience in general

office practices such as typing, filing, accounting or bookkeeping.

Two years of increasingly responsible related experienc

City of Iola

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