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Job Description:

The City of Dover is currently seeking qualified applicants for the position of Communication Operator in the Police Department.This position isto dispatch emergency services in response to calls for assistance. The position is responsible for answering emergency services phones, dispatching appropriate emergency services, maintaining emergency reference materials, maintaining logs and tapes, and servicing/maintaining equipment. The position works under general supervision independently developing work methods and sequences.

Job Responsibilities

Answers emergency services telephone lines; records essential

information and dispatches units from appropriate agencies such as Police Department, Fire Department, ambulance, or other emergency response activities.

Monitors and responds to administrative and other telephone lines,

radio calls, and citizen requests; decides on appropriate course of action, dispatches assistance as required or refers to appropriate service agency; records information or complaints.

Provides assistance to emergency services personnel by answering

questions, researching information, or performing other services.

Maintains various logs, charts, and recordings to provide records of

all emergency and non-emergency actions for follow-up investigative, administrative, or legal action; prepares routine reports.

Operates/maintains emergency and non-emergency equipment such as

computers, printers, playback systems, CAD, and other systems.

Monitors building security system, including security cameras.

Maintains immediately available library of emergency reference

material such as computer manuals, maps, repair logs, wrecker logs, policy/procedure SOPs, policy memos, and other reference material.

Assists and advises other Operators as required; monitors and

reviews work; participates in or provides technical and other training; may assist with or prepare duty schedules.

Performs routine office tasks such as typing, filing, faxing,

telephoning, or photocopying.

City of Dover Police Department

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Communications Operator