Director of Information Technology (IT)

The Director of IT serves as the operational leader of the City of Cleveland's Office of Information Technology & Services in the Department of Innovation & Technology. This role reports to the Chief Innovation & Technology Officer (CITO) and is a member of Mayor Bibb's Cabinet.

The Bibb Administration has made the modernization of City government and service delivery a priority, with a particular focus on transforming the City's technology environment. The ideal candidate will bring both the vision to advance an enterprise technology strategy and the operational leadership to translate that vision into meaningful, sustainable improvements for Cleveland residents and the employees who serve them. The Director of IT is responsible for the delivery, reliability, security, and continuous improvement of the City's technology services and infrastructure.

The Director of IT executes the City's technology strategy by leading day-to-day IT operations, managing technical staff, and ensuring enterprise technology services are delivered efficiently, securely, and consistently. The position oversees enterprise infrastructure, networking, telecommunications, cybersecurity, enterprise applications, Microsoft technologies, end-user support, and data center operations.

Examples of Duties

Executive Leadership

Serve as a member of the Department's executive leadership team.

Implement the City's technology strategy and annual operational priorities.

Provide strategic and operational recommendations to the CITO.

Build collaborative relationships with City departments, executive leadership, vendors, and external partners.

Lead special projects and initiatives, as assigned.

Department Leadership

Lead, supervise, mentor, and develop IT managers and staff, including:

Manage workforce planning, performance management, and employee development.

Establish service level agreements (SLAs), customer service standards, and IT service management (ITSM) processes.

Standardize technology support, device management, and end-user experience across the organization.

Foster a culture of customer service, accountability, collaboration, and continuous improvement.

IT Operations

Lead the daily operations of the Office of Information Technology & Services, including:

Develop annual operating plans, performance measures, and service standards.

Ensure reliable, secure, and high-performi

City of Cleveland

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Director of Information Technology (IT)