911 Dispatcher/Trainee

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911 Dispatcher/Trainee

Salary

$46,508.80 - $53,372.80 Annually

Location

Baytown, TX

Job Type

Full Time

Job Number

26-00020

Department

POLICE

Opening Date

10/29/2025

Closing Date

11/5/2025 5:00 PM Central

Description

Benefits

Questions

Job Summary

We are currently seeking a 911 Dispatcher/Trainee to join our team. In this role, you will be responsible for answering emergency calls and dispatching appropriate resources. Training will be provided to ensure you are equipped with the necessary skills to perform the job effectively. Strong communication and problem-solving skills are essential for success in this position.

Responsible for receiving and answering emergency and non-emergency calls for law enforcement, fire and emergency medical services as well as city animal control and utilities service; identifies and dispatches appropriate public safety units; Because of the confidential and sensitive nature of information handled, you must comply with City and Baytown Police policies and procedures to ensure the safety of all public safety responders and the public.

Duties

Complete and maintain all testing, training and certifications as required by Baytown Public Safety Communications.

Receive and transmit telephone and radio emergency calls, as well as non-emergency calls/complaints/inquiries from the public.

Operate two-way radios, multi-line phone and tele@type systems, computers and other complex equipment to quickly and correctly access information and respond to requests from law enforcement, fire and EMS.

Evaluate and prioritize calls based on urgency.

React quickly and correctly to emergency situations.

Operate computer systems including computer aided dispatch (CAD) with mapping.

Apply detailed procedures and policies from both structured situations, such as emergency medical dispatch / emergency fire dispatch (EMD & EFD), and in non-routine situations that require independent judgement, critical thinking and application of varied procedures and policies.

In an extreme emergency the telecommunicator may not be able to leave their position for an extended period of time.

Performs all transactions as needed into local, state, and national Crime Information databases as dictated by the Texas Department of Public Safety (DPS). Transactions include, but are not limited to:

Hit confirmations, locate, entries, clearances, cancellations, administrative messages

Maintains proficiency and complete continuing education requirements mandated including, but not limited to:

TCOLE license

Call-taking protocol certifications

Reviews and maintains knowledge of all policies, procedures, memoranda, or directives that govern and regulate the operations of the Communications Division.

Performs all other related duties as assigned.

Minimum Qualifications

911 Dispatcher Trainee (Starting Salary: $22.36/hr with potential to promote to 911 Dispatcher upon receipt of TCOLE Basic Telecommunicator Certification and one year related experience.)

Required:

High School Diploma or equivalent (GED).

Ability to obtain a Texas Commission on Law Enforcement (TCOLE) Basic (or higher) Telecommunicator Certification within one (1) year of employment.

One (1) year of related customer service experience.

Preferred:

One (1) year of related experience with extensive public contact or customer service which involving the operation of a multi-line phone system or radio communication system.

Additional Requirements:

Must be able to submit any and all required documentation as applicable, including High School Diploma/Equivalent, College Diploma, Birth Certificate, Completed waivers, etc.

Subject to random drug tests, including pre-employment.

911 Dispatcher (Starting Salary: $23.14/hr depending on experience)

Required:

High School Diploma or equivalent (GED).

Possession of a state Basic (or higher) Telecommunicator Certification.

One (1) year of related customer service experience.

Additional Requirements:

Must be able to submit any and all required documentation as applicable, including High School Diploma/Equivalent, College Diploma, Birth Certificate, Completed waivers, etc.

Subject to random drug tests, including pre-employment.

Knowledge, Skills and Abilities

Skill operating all software and hardware related to performance of duties, including typing and keyboarding skills.

Ability to communicate effectively with staff, citizens and other agencies in order to give and receive information in a courteous and professional manner, including the ability to hear and see accurately, listen carefully, speak clearly, write clearly and spell correctly.

Ability to maintain confidentiality on all emergency and police matters.

Ability to establish and maintain effective working relationships with coworkers, superiors, agencies, government entities and the public.

Ability to deal courteously and firmly with the general public.

Ability to think quickly, work under stressful conditions and multi-task in a fast-paced environment.

Ability to work any and all shifts, including dayshift, nightshift and overtime, on both a mandatory and voluntary basis.

Ability to attend training sessions that may occasionally require out of town travel

Ability to remember and follow oral and written instructions

Ability to sit for long periods of time

Ability to remain calm while dealing with frightened, hysterical or angry callers

Here at the City of Baytown, in recruiting for our team, we welcome the unique contributions that you bring. We strive to provide a workplace where differences are honored, with a workforce that reflects the diversity of the people we serve.

Attendance is an essential function of this position. The City reserves the right to require an employee in this position to work overtime. This position provides services or performs duties for the benefit of the general public during emergency situations. These may include services or duties different from those performed in the usual course and scope of your job. In the event of an evacuation, the incumbent in this position may be required to remain to perform needed services.

Overall Position Strength Demands

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

To promote health and wellness, we provide a comprehensive benefits program (listed below) to meet the needs of you and your family. Our goal is to help you live and work well - 365 days a year.

Medical

United Healthcare

Effective the first day of the month following 30 days of employment

Annual Deductible (Network) $750 Indiv/$2,250 Family

In-Network Benefit 80%/20% after plan deductible

$50 co-pay (general visit)

RX - $10 Generic/$40 Formulary/$75 Non-Formulary

Flexible Spending Accounts: Healthcare and Dependent Care expenses

FREE virtual visits

Dental

Cigna Dental PPO & DHMO

Effective the first day of the month following 30 days of employment

Preventative & diagnostic covered at 100%

Annual Deductible: $50/Indiv (Cigna PPO) - No annual deductible for Cigna DHMO

Vision

Superior Vision

Effective the first day of the month following 30 days of employment

In-Network exam co-pay $10 & $25 materials co-pay

Frames: $140 Allowance - Contact Lenses: $160 Allowance

Holistic Health & Wellness

Employee Wellness Center offering FREE primary care medical treatment for employees & dependents on the Medical plan

FREE access to gyms, Shipt, and Walmart+ through our employee medical insurance

Gym partnership with Lee College Wellness Center & swimming pool for $58/year

Employee Assistance Program providing employees and their household family members up to 8 FREE counseling sessions per issue per year, legal and financial assistance, will generator tools, and more!

Sick Leave Pool providing participants additional paid sick time if accruals are exhausted.

SmartDollar: free online program providing tips and tools from Dave Ramsey for getting out of debt and building good saving practices

Retirement

Texas Municipal Retirement System:

7% employee contribution with a 14% employer match

5 year vesting

Retirement Eligibility: 20 years of service/any age - or - 5 years of service/at least age 60

FREE Life Insurance coverage up to 1X your base annual salary

MissionSquare and Roth IRA plans: additional voluntary employee participation

Disability Insurance

Equitable:

Long-term Disability: voluntary elected coverage. Pays 60% of monthly earnings up to $8,000 per month up to social security age, depending on the disability

Short-term Disability: voluntary elected coverage. Pays 60% of weekly earnings up to $1,000 per week for up to the first 13 weeks of a disability

Training and Tuition Assistance

The HUB Employee Training Center: we invest in you by equipping you with the knowledge and skills needed to live out our Purpose and Core Values

Access to funding up to $1,500 per semester or $3,000 per year for tuition toward courses that are job-related or will enhance your work performance

Generous Paid Sick, Vacation, & Holiday Leave

10 holidays per year and one personal employee day per year

15 days sick leave per year

Starting at 10 days of vacation per year; up to 25 days per year

Sick and Vacation hours roll over annually up to the maximum limit

15 days Paid Parental Leave

To explore all of the benefits we offer, please visit: baytownlife.com

Which of the following best describes your highest level of education?

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Master's Degree or Higher

None of the above

How many years of customer experience do you possess?

Less than 6 months

6 months - 1 year

1 year - 3 years

3+ years

None of the above

How many years of Telecommunicator/Emergency Dispatch Communications work do you possess?

Less than 6 months

6 months - 1 year

1 year - 3 years

3+ years

None of the above

How many years of radio dispatching experience do you possess?

Less than 6 months

6 months - 1 year

1 year - 3 years

3+ years

None of the above

Which of the following Telecommunicator Proficiency Certificates, as defined and required or issued by the Texas Commission on Law Enforcement, do you actively hold or have held before?

None

Valid - Basic Proficiency Certificate from TCOLE

Valid - Intermediate Proficiency Certificate from TCOLE

Valid - Advanced Proficiency Certificate from TCOLE

Valid - Master Proficiency Certificate from TCOLE

Expired - Basic Proficiency Certificate from TCOLE

Expired - Intermediate Proficiency Certificate from TCOLE

Expired - Advanced Proficiency Certificate from TCOLE

Expired - Master Proficiency Certificate from TCOLE

If you are bilingual in which language are you most proficient?

I am not bilingual

Spanish

Vietnamese

Chinese

French

Urdu

Other

American Sign Language

Are you able to work 12-hour shifts, day shift, night shift, weekends, holidays, as well as mandatory overtime as required? Please note, requested shift assignment cannot be guaranteed.

Yes

The purpose of the following questions are to assist the City of Baytown in determining if you meet the minimum standards set for the Texas Criminal Justice Information Services (CJIS) Systems

Have you ever been convicted of or received deferred adjudication for a Class A Misdemeanor?

Yes

Have you ever been convicted of or received deferred adjudication for a Class B Misdemeanor?

Yes, within the last 10 years

Yes, more than 10 years ago

Never

Have you ever been indicted for any criminal offense?

Yes

Have you ever been convicted of a Family Violence Crime?

Yes

Please mark any of the following illegal drugs or substances you have ever used, experimented with, or tried in any quantity

None of the listed drugs or substances.

Marijuana

Hashish

Speed

Heroin

L.S.D.

Cocaine

P.C.P.

"XTC"

Peyote

Mushrooms

Quaaludes

Tranquilizer

Any Designer Drugs

For any and ALL of the illegal drugs or substances you marked in the previous question for having ever used, experimented with, or tried in any quantity, please list the name of the drug, the last time used, the total number of times you have used it, and the number of times in the last 12 months you have used the drug(s)/substance(s). If you marked "None of the listed illegal drugs or substances" as your answer for the previous question, please @type N/A in the text field below.

Required Question

Employer

City of Baytown

Address

2401 Market Street Baytown, Texas, 77520

Phone

281-420-6520

Website

http://www.baytown.org

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911 Dispatcher/Trainee