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Position Summary:\ The Returns Representative I is responsible for accurately handling returns processes to ensure ultimate internal and external customer satisfaction along with maintaining accurate recordings\ \ Responsibilities:\ Processes RA Vendor Debit Authorization Report by verifying each return to vendor via tracing through UPS, and other common carriers\ Follows up on return of RAs updated before the actual return\ Follows up on pending authorizations in a timely manner\ Run reports to create new quality notifications and submit authorization form to vendors daily\ Update quality notifications with vendor return authorizations\ Non-Stock label processing for internal/external customers\ Ability to communicate with other departments and manufacturers for return completion\ Manage time effectively, meet personal goals and work effectively with other members of the distribution team.\ Handle returns in a manner that supports our No Hassle returns experience for the customer while balancing the financial impact to the company.\ Ownership of returns database and ensures accurate records.\ Communicate and correct inaccuracies appropriately.\ Operates copier, Onbase scanner, and computer\ *Performs other duties as assigned\ \ Qualifications:\ High school diploma or equivalent\ Minimum 2 to 4 years experience in customer service, or related transferable skills\ Customer-centric and Internet savvy\ Strong prioritization and time management skills\ Strong MS Office skills\ Ability to manage workflow processes\ \ Preferred Qualifications:\ Restaurant supply/commercial food service experience\ 1 year SAP experience

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Returns Representative