About CCBS

CCBS focuses on the treatment of children diagnosed with developmental disabilities and/or delays utilizing the science of applied behavior analysis (ABA) within an engaging and fun session! We believe that therapy should be enjoyable for the individual and family while ensuring progress and increasing the quality of life. CCBS specializes in language and skill acquisition, the reduction of challenging behavior, in addition to parent and caregiver training . We are a company dedicated to each individual client, family and staff member. We pride ourselves in offering individualized attention not only to our clients, but to our staffs' professional development as well. Our belief is that when our staff are supported, educated, and motivated, our clients are also greatly benefited through high quality programming and instruction.

About the Front Desk Receptionist Position

We are seeking a friendly, professional, and highly organized Front Desk Receptionist to be the first point of contact for clients and visitors at our clinic. This position is critical in setting the tone for a warm and welcoming experience while also ensuring smooth front-office operations. The ideal candidate is someone who thrives in a fast-paced environment, demonstrates exceptional customer service, and maintains a proactive approach to clinic supply management and client support.

Front Desk Receptionist responsibilities are:

Greet clients and visitors in a warm and professional manner, ensuring a positive and welcoming first impression.

Check clients in and out for sessions, confirming attendance and updating records in our system.

Maintain an organized and clean front office area, ensuring it reflects the professionalism and care of CCBS.

Monitor, order, and restock clinic supplies to support daily operations and staff needs.

Answer incoming calls, direct inquiries appropriately, and respond to voicemails and emails in a timely manner.

Act as a liaison between the company and external parties, such as insurance providers and clients, handling inquiries, records requests, and follow-ups in a professional and timely manner.

Oversee processes related to staff certifications, client reviews, and funding source requirements, proactively managing communication and follow-through to support company goals.

Collaborate with the administrative teams to handle requests and queries from senior managers

Support administrative and clinical teams with light clerical tasks and other duties as assigned.

Other duties as assigned.

Front Desk Receptionist Requirements:

Fluent with Microsoft Office Suite including Excel, Teams and Copilot

Prior experience in a receptionist or front office role, preferably in a healthcare or ABA clinic setting.

Strong customer service and interpersonal communication skills.

Comfortable with Microsoft Office Suite (especially Outlook and Excel), and able to learn new systems quickly.

Excellent organization and time management skills with strong attention to detail.

Ability to work independently, prioritize tasks, and respond quickly to changing needs.

Bilingual is an asset.

Benefits

Medical

401k

Vision

Cell phone

Vacation and sick time accrual

Child Communication and Behavior Specialists

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