Chiesi USA

Based in Parma, Italy, Chiesi is an international research-focused biopharmaceutical group with 90 years' experience, operating in 31 countries. More than 8,000 employees across the group are united by a singular purpose: promoting a healthier world for our people, patients, and the planet. This is what drives us as we research, develop, and market innovative drugs across our main therapeutic areas. Discover more here. (https://www.chiesi.com/en/main-areas/)

At Chiesi we are thinking generations ahead, driving sustainable innovation with purpose. This fosters a culture of reliability, transparency, and ethical behaviour at every level. As a Benefit Corporation and a certified B Corp, we have embedded sustainability in our bylaws and continuously measure our impact.

Diversity, inclusion, and equal opportunity are at the heart of who we are. We believe our differences make us stronger. We are a vibrant ecosystem of passionate, talented individuals united by strong values, each bringing unique perspectives that help us to continuously challenge the status quo for the better.

Chiesi Global Rare Diseases

Chiesi Global Rare Diseases is a Chiesi Group's business unit established in February 2020 and focused on research, development and commercialization of treatments and patient support services for rare and ultra-rare disorders, many of whom have limited or no treatments available.

This unit is based in Boston, Massachusetts, with a strong synergy with the headquarters in Parma.

Rare unit has a focus on research and product development for lysosomal storage diseases, rare hematology, ophthalmology disorders and rare immunodeficiencies. The unit is also a dedicated partner with global leaders in scientific research, patient advocacy and care. Discover more here (https://chiesirarediseases.com/pipeline) .

Who we are looking for

This is what you will do

The Manager, Marketing Commercial Operations will provide commercial support services across one to two strategic pillars. These services will include Congress & Sponsorship Management, Literature Fulfillment, HCP Contracting, Speaker Programs and Patient Programs Leadership. The Marketing Commercial Operations team will adapt alongside the commercial organization as they change in size and promotional orientation. Critical to the success of this role and the team is the ability to handle sensitive information with great attention to detail and discretion, while continuously delivering process improvements to drive efficiency and effectiveness.

You'll be responsible for:

National Conference & Sponsorship Management

Partner with Marketing, Sales, Medical and vendors to execute National Conferences for assigned strategic pillar(s). Serve as primary point of contact and own relationship with organizers and vendors.

Responsible for the completion of planning, execution, communications, trainings and follow up for each National Conference.

Lead all cross functional planning meetings, prepare and present pre-con and post-con materials to internal attendees.

Manage all National Conference and Sponsorship requests in Chiesi Events Hubs with appropriate documentation and ensure timely processing of requests and processing of funds via support of Specialist.

Travel and attend select National Conferences to oversee proper execution of booth initiatives, literature shipments/returns, and associated marketing programs and ancillary events.

Speaker Programs

Execute upon GRD business rules in partnership with compliance and CARE enterprise operations team.

Lead Chiesi Events Hub management for GRD, overall programming and initial roll out across commercial function. Act as an Admin within the Hub platform once launched, which includes helping address platform issues, helping manage users, etc.

As Chiesi moves away from agency supporting speaker programs, this role will be acting as a project manager for all speaker programs within assigned strategic pillar(s).

Support sales team in execution of programs, as needed

Lead speaker bureau build out for each brand, annual speaker training and evolution of programs under Marketing direction.

Manage HCP contracting, process management and payment/reimbursement ensuring discretion and accuracy with support of Specialist.

Support overall metrics reporting and KPI implementation.

Support necessary reporting in conjunction with compliance.

Patient Programs

Execute upon GRD business rules in partnership with compliance and CARE enterprise operations to ensure alignment across business unit

Follow approval process workflow, plan for execution of successful patient programming compliantly and under direction of Marketing.

Support sales team in execution of programs, as needed

Manage HCP contracting, process management and payment/reimbursement ensuring discretion and accuracy with support of Specialist.

HCP Contracting

Support commercial function on contracting HCPs and processing payment in a timely manner including but not limited to speaker programs, patient programs, symposia and sales training.

Project manage all physician engagements from initial contracting phase in conjunction with marketing through to oversight of Specialist to ensure completion of invoicing/reimbursement form and processing payment in a compliant and timely manner.

Literature Print & Fulfillment

Act as the primary point of contact between Marketing, Sales, and vendor for promotional literature print and fulfillment.

Manage inventory levels, dissemination, expirations and forecasting for all printed promotional items within strategic pillar(s).

Project manage print process through to fulfillment, from initial quoting with alignment from marketers through to sharing drop shipment tracking to field sales team.

Complete new inventory templates to be uploaded into Jetmail portal for ordering.

Attend PRB for strategic pillar(s) and agency status meetings as needed.

You will need to have

B.A./B.S.in business management, communications, marketing or related field from a four-year accredited university.

Minimum of 5 years in a supportive role in marketing, marketing operations, event management or administration preferably in pharmaceutical, medical device or related industry.

Self-starter, team player with a strong background in project management as well as customer service.

Task oriented with excellent sense of priority, analytical and interpersonal skills with keen attention to detail. Must be able to manage multiple competing priorities.

Excellent written and oral communications skills and ability to interface with all business groups at all levels.

Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint).

Location

Hybrid position based in Boston, MA office.

Compensation

The annual base pay for this position ranges from $142,110 to $173,690. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If hired, the employee will be in an "at-will position" and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

What we offer

No matter where your path starts at Chiesi, it leads to inspiring possibilities. Your future is our focus, and we are committed to nurturing your development in our dynamic, friendly environment with access to resources and training every step of the way.

We provide top-class benefits, including comprehensive healthcare programs, work-life balance initiatives, and robust relocation support. Our salary package is competitive, comprising a basic salary, performance bonuses, and benefits benchmarked against the external market. Additionally, we offer flexible working arrangements, remote work options, and tax assistance services for foreign colleagues, all designed to help you thrive.

Chiesi USA is an equal opportunity employer committed to hiring a diverse work force at all levels of our business. All qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of one's employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

Chiesi

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