Description

From operating systems, hardware, software, web support, email, and internet. The Information Technology department supports all IT-related technology. During the summer season, the IT team operates a storefront, called CHQ Tech Squad (https://www.chq-techsquad.org/) , which provides hardware repair, software support, virus removal, and tune-up services to patrons.

About Your Compensation

Compensation for this position starts at $16.00/Hour and, with demonstrated experience and qualifications, candidates may earn up to$17.00/Hour.

About Your Work Day

Alert management to emerging trends in incidents.

Acquisition & Deployment.

Deploy pre-packaged software using distribution tools and processes as requested by end users.

Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.

Build rapport and elicit problem details from service desk customers.

Prioritize incidents and service requests according to defined processes to meet defined SLAs.

Escalate incidents with accurate documentation, when required. Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.

Use remote tools and diagnostic utilities to aid in troubleshooting.

Research solutions through internal and external knowledge base as needed. Identify and learn appropriate software and hardware used and supported by the organization.

Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

Install antivirus software and ensure virus definitions are up-to-date.

Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

Test fixes to ensure an incident has been adequately resolved.

Develop help sheets and FAQ lists for end users.

Contribute to technician knowledgebase as needed Reinforce SLAS to manage end-user expectations. Provide suggestions for continual improvement.

About the Referral Program

Chautauqua Institution's Referral Bonus Program (https://www.chq.org/wp-content/uploads/2025/12/CHQ\ReferralBonus\121125.pdf) is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August.

About Your Schedule

Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement.

While you will confirm your final schedule with management at the time of an interview and offer of employment, you should generally anticipate the following schedule options for this position:

Will be scheduled to work an average of 37.5-hours/week. Work shifts options include a day shift, afternoon shift and evening shift. Scheduled hours will include evenings, weekends, and holidays based on business needs.

About Living on the Grounds

No employer-provided housing is available for this position. Applicants should plan to secure independent housing or reside within a commutable distance.

About Chautauqua Institution

Chautauqua Institution (https://www.chq.org/) is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company (https://www.chq.org/discover-chautauqua/accommodations/athenaeum-hotel/) , a comprehensive hotel, food & beverage, conferencing, and events organization.

Discovering Your Chautauqua Experience

There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.

Commitment to Values of IDEA

Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) (https://www.chq.org/about/idea/) as a priority in our strategic plan, 150 Forward (https://150fwd.chq.org/) . One of our five core values is "The dignity and contributions of all people." We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA.

Joining Our Talent Community

Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org.

Qualifications

Skills

Preferred

Active Listening: Some Knowledge

Problem Solving: Some Knowledge

Team Building: Some Knowledge

Communication: Some Knowledge

Computer Application Skills: Some Knowledge

Microsoft Office: Some Knowledge

Computer Skills: Some Knowledge

Behaviors

Preferred

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Experience

Preferred

1-3 year: Combined experience and education on technology troubleshooting and repair.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Chautauqua Institution

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